Customer Service Representative providing thoughtful, solutions - focused support to customers. Collaborating across teams to ensure satisfaction and uphold Stryker's values in patient outcomes.
About the role
- Lead the future of Customer Experience within ANZ’s Customer Proposition Function, driving strategy and execution. Empower teams to deliver innovative, customer-first solutions in a dynamic banking environment.
Responsibilities
- Providing strategic leadership across the Customer Experience (CX) Centre of Excellence—empowering high-performing teams and fostering a culture of innovation and excellence
- Developing and driving New Zealand’s CX strategy and roadmap, collaborating closely with stakeholders across the business and ensuring alignment with customer needs and organisational objectives
- Championing the voice of the customer across the enterprise—connecting people with ideas, advocating for CX at all levels, and ensuring initiatives are delivered with impact
- Delivering clear, data-driven reporting on customer experience and outcomes to senior stakeholders, including NZ Leadership Team and the Board
- Designing and delivering inclusive, accessible experiences that meet both customer expectations and business objectives—ensuring no one is left behind
- Building strong, collaborative relationships with key stakeholders, including Performance Leads and Business Partners, enabling shared understanding of priorities, service standards, and delivery expectations
Requirements
- Proven experience leading a Customer Experience or Customer Advocacy function within a complex, fast-paced, organisation
- A strong ability to build trusted relationships and influence senior stakeholders and executives, driving alignment and momentum across the business
- A track record of championing the value of CX and design, with the ability to translate vision into action and impact
- Demonstrated capability in leading, developing, and inspiring high-performing individuals and teams, while fostering a vibrant, inclusive team culture
- Experience navigating and delivering within corporate governance, compliance, and regulatory frameworks
- A natural storyteller who can interpret customer insights and bring the voice of the customer to life in compelling and actionable ways
- Deep expertise in customer and design research methodologies, with the ability to uncover meaningful insights that drive strategic decisions.
Benefits
- access to wellbeing services
- discounts on selected products and services from ANZ
- flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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