Customer Experience Manager responsible for implementing and improving user experience at Educabot. Supporting educational technology products and ensuring effective adoption by institutional clients.
About the role
- Customer Service role centered around efficiently processing international customer inquiries. Focus on high-quality service in import, export, and customs clearance.
Responsibilities
- Handle customer inquiries by phone and email regarding import, export, and customs clearance
- Professionally manage investigations and claims for international postal shipments
- Communicate with various stakeholders and leverage language skills
Requirements
- Enjoy interacting with customers and creating positive customer experiences
- Excellent German and French skills, both written and spoken
- Ability to think holistically and solution-oriented
- Independent, structured, and goal-oriented working style
Benefits
- Flexible work-from-home arrangements
- High quality standards in handling customer inquiries
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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