Customer Service Representative providing thoughtful, solutions - focused support to customers. Collaborating across teams to ensure satisfaction and uphold Stryker's values in patient outcomes.
About the role
- Customer Support Associate handling high-volume Medicaid inquiries and coverage issues. Delivering professional assistance via phone while ensuring compliance and documentation standards.
Responsibilities
- Handle high-volume inbound call center inquiries related to Medicaid billing and coverage for the Kentucky Medical Assistance Program.
- Communicate clearly and professionally by phone while accurately documenting calls in a call tracking management system.
- Review, interpret, and apply Medicaid policies, regulatory guidelines, and procedural documentation during customer interactions.
- Manage multiple active cases and calls while maintaining accuracy, time management, and follow-through.
- Meet established call center performance, quality, and documentation standards.
Requirements
- Two or more years of Medicaid, healthcare billing, call center, or customer service experience preferred.
- Strong verbal communication skills with a clear, professional speaking voice and active listening ability.
- Ability to navigate multiple systems while engaging with customers in a phone-based environment.
- Self-motivated professional able to maintain productivity and quality in a structured call center setting.
- Strong organizational, multitasking, and time management skills in a high-volume environment.
Benefits
- medical, dental, and vision coverage
- 401(k) with company match
- paid time off
- paid holidays
- floating holidays
- employee wellness programs
Job title
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