Hybrid Customer Support Associate

at Gainwell Technologies

• Job title: Customer Support Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $23,000 - $32,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Frankfort, United States

About the role

• Customer Support Associate handling high-volume Medicaid inquiries and coverage issues. Delivering professional assistance via phone while ensuring compliance and documentation standards.

Responsibilities

• Handle high-volume inbound call center inquiries related to Medicaid billing and coverage for the Kentucky Medical Assistance Program.
• Communicate clearly and professionally by phone while accurately documenting calls in a call tracking management system.
• Review, interpret, and apply Medicaid policies, regulatory guidelines, and procedural documentation during customer interactions.
• Manage multiple active cases and calls while maintaining accuracy, time management, and follow-through.
• Meet established call center performance, quality, and documentation standards.

Requirements

• Two or more years of Medicaid, healthcare billing, call center, or customer service experience preferred.
• Strong verbal communication skills with a clear, professional speaking voice and active listening ability.
• Ability to navigate multiple systems while engaging with customers in a phone-based environment.
• Self-motivated professional able to maintain productivity and quality in a structured call center setting.
• Strong organizational, multitasking, and time management skills in a high-volume environment.

Benefits

• medical, dental, and vision coverage
• 401(k) with company match
• paid time off
• paid holidays
• floating holidays
• employee wellness programs