Customer Service Representative providing thoughtful, solutions - focused support to customers. Collaborating across teams to ensure satisfaction and uphold Stryker's values in patient outcomes.
About the role
- Customer Support Specialist resolving client issues at Fitch Solutions. Working in a fast-paced environment to ensure client satisfaction and data quality.
Responsibilities
- Accelerate client issue resolution by quickly diagnosing issues and applying proven support processes that reduce turnaround time and strengthen customer satisfaction.
- Ensure clients receive clean, reliable data in their format of choice by troubleshooting data quality issues, supporting reviews, and confirming accuracy before information is used in client workflows.
- Provide consistent, high-quality global client experience by aligning with regional support teams around shared tools, standards, and KPIs to deliver reliable service across time zones.
- Maintain a high quality case load and work to improve customer satisfaction by diagnosing customer related issues correctly, working to make sure they are routed correctly, solving level 1 cases as appropriate.
Requirements
- A strong growth mindset, embracing continuous improvement, experimentation, and learning to keep pace with evolving products, client expectations, and business needs.
- Strong problem solver, able to spot issues, follow structured support processes, and help implement improvements using best practices shared by the team
- Collaborative team player, comfortable working with colleagues across regions and contributing to a consistent, high-quality client experience.
- Eager to learn and grow, with a positive attitude toward building new skills and improving how you support clients.
Benefits
- Hybrid Work Environment : 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility : Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future : Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellness : Comprehensive healthcare offerings that prioritize a healthy body & mind
- Supportive Parenting Policies : Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Dedication to Giving Back : Paid volunteer days and support for community engagement initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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