Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Consultant in Customer Experience & AI Strategy at Wavestone. Supporting clients in sales and service optimization using Generative AI and strategic customer engagement.
Responsibilities
- Advise our clients on designing and optimizing sales, customer and service solutions
- Define and implement omnichannel strategies
- Analyze service journeys and contact center KPIs
- Support our clients in the area of Generative AI
- Develop strategic target operating models for customer service organizations
- Build tailored RAG (Retrieval-Augmented Generation) pipelines in collaboration with developers
- Lead interdisciplinary teams to develop solutions
Requirements
- Several years of professional experience in management consulting
- Project experience in sales, omnichannel management, customer service, AI strategy, and data science
- Knowledge of sales, marketing and CRM processes
- Preferably technical expertise in prompt engineering, LLM architectures, and AI toolchains
- Confident client-facing presence and a passion for strategic client work
- University degree
- Fluent German and English
- Willingness to travel within the DACH region
Benefits
- Personal Growth Model and a Coaching & Leading approach to support your development
- Wide range of training opportunities through the Academy
- Flexible career model and a Fluid Company approach
- Part-time options
- Mobile work policy
- 30 days annual leave and additional days off for special circumstances
- Monthly mobility allowance
- Electric vehicle available from Manager / Managing Consultant level
- Community engagement through Powerdays and internal networks
- Fair and competitive salaries with a performance-based component
- Monetary perks such as EGYM Wellpass and exclusive corporate shopping discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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