Customer Service Representative providing thoughtful, solutions - focused support to customers. Collaborating across teams to ensure satisfaction and uphold Stryker's values in patient outcomes.
About the role
- Consultant in Customer Experience & AI Strategy at Wavestone. Supporting clients in sales and service optimization using Generative AI and strategic customer engagement.
Responsibilities
- Advise our clients on designing and optimizing sales, customer and service solutions
- Define and implement omnichannel strategies
- Analyze service journeys and contact center KPIs
- Support our clients in the area of Generative AI
- Develop strategic target operating models for customer service organizations
- Build tailored RAG (Retrieval-Augmented Generation) pipelines in collaboration with developers
- Lead interdisciplinary teams to develop solutions
Requirements
- Several years of professional experience in management consulting
- Project experience in sales, omnichannel management, customer service, AI strategy, and data science
- Knowledge of sales, marketing and CRM processes
- Preferably technical expertise in prompt engineering, LLM architectures, and AI toolchains
- Confident client-facing presence and a passion for strategic client work
- University degree
- Fluent German and English
- Willingness to travel within the DACH region
Benefits
- Personal Growth Model and a Coaching & Leading approach to support your development
- Wide range of training opportunities through the Academy
- Flexible career model and a Fluid Company approach
- Part-time options
- Mobile work policy
- 30 days annual leave and additional days off for special circumstances
- Monthly mobility allowance
- Electric vehicle available from Manager / Managing Consultant level
- Community engagement through Powerdays and internal networks
- Fair and competitive salaries with a performance-based component
- Monetary perks such as EGYM Wellpass and exclusive corporate shopping discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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