Customer Service Representative providing positive experiences in insurance support via phone calls. Handling policy inquiries and maintaining customer relations on a hybrid schedule.
About the role
- Customer Support Intern providing technical assistance and post-sales support to customers at Infobip. Collaborating with the support team to resolve issues and maintain service quality.
Responsibilities
- Provide technical assistance and post-sales support to customers
- Assist in troubleshooting technical problems and resolving various technical issues
- Respond to customer inquiries in a timely and accurate manner, in line with defined service level agreements (SLAs)
- Report activities, issues, and events to the team leader
- Follow recommended and mandatory team procedures and processes
- Assist in creating, maintaining, and updating support-related technical documentation
- Continuously develop product and technical knowledge to stay up to date with functionality released in new product upgrades
Requirements
- Recent graduate in Computer Science, Information Technology, Engineering, Telecommunications, or a related field
- Understanding of technical concepts (e.g. networking, software systems, programming languages, testing and troubleshooting principles)
- Ability to explain technical topics in a clear and structured way
- Attention to detail and ability to follow defined procedures and guidelines
- Proficiency in English; additional languages are considered an advantage (e.g. Turkish, Arabic)
Benefits
- Flexible work arrangements
- Employee Stock Ownership Plan (ESOP)
- Competitive salary and rewards
- Time off when it matters most
- Internal mobility and mentorship opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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