Customer Service Representative providing thoughtful, solutions - focused support to customers. Collaborating across teams to ensure satisfaction and uphold Stryker's values in patient outcomes.
About the role
- Senior Customer Services Officer responsible for managing customer inquiries in insurance. Collaborating with internal teams to provide timely and professional service.
Responsibilities
- Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.
- Work closely with internal and external parties to ensure timely and professional service to customers
- Handle and resolve the problem cases independently
- Perform any ad hoc tasks as assigned
Requirements
- HKCEE / DSE or above in any disciplines
- IIQE Paper 1 & 3 required
- Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit
- Shift duty is required
Benefits
- Performance bonus
- Medical and dental insurance coverage
- Structured training programme
- Clear and excellent career path
- Birthday Leave
- Staff Discount
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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