Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Customer Service Representative providing exceptional support in an inbound call center environment for Grainger. Delivering positive experiences through order management and customer communication.
Responsibilities
- Deliver a positive customer experience through order entry, order follow-up, shipment tracking, updating orders, account corrections, credits, returns, and more
- Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions
- Combine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutions
- Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services
- Identify leads for further selling opportunities to improve sales growth
- Analyze information to resolve inquiries and complex problems
- Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)
- Communicate with customers and business partners to inform them of the status of their request through to completion
Requirements
- High school diploma or equivalent
- Excellent communication skills in English
- 1+ years of demonstrated success in a customer service role with a preference within a contact center environment
- Proficient and accurate typing, data entry
- Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle, Salesforce.com, SharePoint, etc.).
- Bilingual (ENG/FR) an asset
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Support Specialist providing support for Niagara - based hardware and software solutions at Honeywell. Collaborating closely with engineering teams and assisting developers in their projects.
Customer Solution Dispute specialist overseeing and researching disputes while providing accurate information to Hapag - Lloyd customers. Collaborating with various departments to ensure efficient dispute resolution and customer communication.
Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.
Customer Service Professional assisting policyholders with insurance inquiries and upselling services. Requires Allstate Insurance experience in a part - time hybrid role.
Medical Information Customer Experience Specialist providing high - quality technical and medical information at Pfizer. Supporting inquiries in healthcare and ensuring regulatory compliance with a customer focus.
Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.