Sales Enablement Manager responsible for enabling GTM strategies and training across global sales teams. Player in managing product enablement for EMEA and APAC with a builder mindset.
About the role
- Senior Sales Operations Analyst supporting sales organization at CoreSite through data analytics and operational expertise. Ensuring strategic account support and facilitating effective sales processes.
Responsibilities
- Provide remote support to 30+ sales representatives daily as needed
- Provide remote support to 20+ members of the sales support team (Sales Engineers, Sales Architects, Sales Development and Channel team) on a daily basis.
- Serve as the subject matter expert (SME) for strategic account support
- Serve as a consultant to the sales team to assist with technical and operational tasks including renewal assistance, audit support, interdepartmental coordination, request for information/proposal support and quote-to-order support
- Assist in the creation and maintenance of reporting and analytics (utilizing MicroSoft Excel and Salesforce reports)
- Assist with complex and/or time-sensitive administrative tasks for the sales team as needed
- Provide regular coaching to field sales and support groups on company’s best practices
- Identifies process gaps that impact the customer experience and partners with the rest of the sales operations team to resolve those gaps
- Maintain renewal forecasts and dashboards for the sales organization.
- Leads efforts with sales team on reporting of quarterly renewal activities including leading meetings to collect status and updates on outstanding customer renewals
- Works with department leadership to highlight and address known training gaps in the field
- Analysis and documentation of existing sales processes
- Provide feedback and recommendations for improvement of departmental processes where appropriate
- In partnership with the respective organizations, help facilitate the customer move out and relocation process
- Support system release activity by coordinating requirements, gathering, documentation, user acceptance testing and communication.
- Lead and help refine annual account realignment effort
- Promote and demonstrate the behaviors consistent with CoreSite’s culture and core values.
Requirements
- Ability to thrive in a hybrid work environment, with regular on-site presence of up to 3 days per week (Tuesday, Wednesday & Thursday).
- Flexibility to travel up to 10%, with the potential for increased travel or in-office presence as business needs evolve.
- Experience working in a high touch, fast paced sales or customer care organization
- High level of customer (internal or external) focused service
- Experience and passion for support and customer service
- Self-starter that does not need constant supervision to be effective
- Experience with Salesforce.com (admin or analytics certifications are a plus)
- Ability to multi-task and make good decisions
- Excels in a team-oriented work environment
- Excellent interpersonal, verbal, and written communication skills
- Exhibits a strong work ethic and accountability to deadlines
- Advanced computer skills (primarily Microsoft Outlook and Excel)
- Ability to analyze multiple requests for support and prioritize appropriately
- Strong interpersonal skills and the ability to communicate with people of different title, ethnicity, age and experience level
- Detail oriented with some financial acumen
- Bachelors degree from an accredited college or university, or equivalent combination of education and experience preferred
- Telecommunications or data center industry preferred
- Experience with Salesforce.com, customer billing issues and inquiries, and Microsoft Excel
- Experience with Visio and/or process documentation and mapping
Benefits
- First-day medical insurance through Cigna with generous premium cost coverage
- Dental insurance through Delta Dental
- Vision insurance through VSP
- Telemedicine through MDLive for Cigna
- Healthcare and dependent care flexible spending account (FSA) plans
- Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
- Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
- Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
- First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
- Discretionary annual bonus and equity incentive plan
- Employee stock purchase plan (ESPP) with a 15% discount
- 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
- Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
- Free parking or a company contribution toward a public transit pass
- Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
- Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
- Technology Stipend: $100 monthly stipend.
- Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
- Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
- Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker
- Pet Insurance: Keep your furry friends healthy and happy
- Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
- Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
- Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.
- Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
- Discounts: Discounts, cash back offers and perks on thousands of brands
- LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Sales Operations Manager at Public Cloud Group overseeing HubSpot and driving sales process efficiency. Collaborating with teams to enhance data - driven decision - making and operational excellence.
Sales Operations Manager at Public Cloud Group optimizing CRM and sales processes for efficient and scalable operations. Collaborating closely with management to ensure data - driven sales strategies.
Sales Enablement Manager driving growth for Focus Group's connectivity portfolio. Collaborate with sales teams to enhance product adoption and support BDMs with strategic initiatives.
Sales Operations Specialist supporting approximately 20 Inside Sales Account Managers in a hybrid role at F5. Involves booking management, research support, training development, and process optimization.
Sales Operations Specialist providing customer support and order operations in a regulated medical device environment. Joining Sol - Millennium to modernize and scale sales operations.
Sales Operations Analyst responsible for driving and supporting sales operations processes at Stryker. Collaborating with various teams to deliver data insights and improvements for sales management.
Sales Operations Manager responsible for end - to - end sales planning across multiple teams in health division. Leading annual and quarterly planning cycles and ensuring successful project execution.
Sales Operations Analyst at HackerRank ensuring data integrity and supporting the sales team. Collaborating with other departments to maintain operational efficiency and enhance sales processes.
Operational leader for Partner Sales translating strategy into execution for US and Canada markets. Mentoring a high - performing team while driving revenue with predictive insights.