Sales Operations Specialist supporting approximately 20 Inside Sales Account Managers in a hybrid role at F5. Involves booking management, research support, training development, and process optimization.
About the role
- Sales Operations Specialist providing customer support and order operations in a regulated medical device environment. Joining Sol-Millennium to modernize and scale sales operations.
Responsibilities
- Provide frontline customer support via phone and email for customers, distributors, and internal sales teams.
- Support lead handling and progression, connecting customers with the appropriate internal teams when needed.
- Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up.
- Enter, validate, and maintain customer orders in SAP or similar ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data.
- Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders.
- Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply.
- Monitor order status, backorders, and partial shipments and proactively communicate delays.
- Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance.
- Build knowledge of inventory concepts such as stock availability, allocation, and backorder management.
- Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices.
- Assist with pricing discrepancies, credits, returns, and related corrections.
- Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions.
- Follow quality procedures and SOPs aligned with medical device and regulated industry requirements.
- Maintain and update Salesforce and customer data records.
- Support EDI order processing and system-based workflows.
- Contribute to reporting, spreadsheets, and basic operational data analysis.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in customer service, internal sales, sales operations, supply chain, or operations.
- Experience supporting B2B customers in distribution, manufacturing, or similar environments.
- Experience with order processing and invoicing systems.
- Strong attention to detail and organizational skills.
- Comfortable communicating with customers and internal stakeholders via phone and email.
- Proficiency in Microsoft Office, especially Excel.
- Willingness and ability to learn ERP, CRM, and sales operations systems.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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