Account Manager acquiring new customers in healthcare, specializing in continence management products. Join us at Coloplast, a leading medtech company in Germany with impactful service.
About the role
- Account Manager driving long-term customer success for CoreSite's data center clients. Cultivating relationships and managing account growth in a hybrid work environment.
Responsibilities
- Develop a deep understanding of each customer’s business, objectives, and challenges to identify growth opportunities and inform renewal strategies.
- Create and execute tailored account plans that align CoreSite’s solutions with customer needs.
- Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn.
- Stay informed on regional market dynamics, competitive landscape, and pricing trends, and leverage these insights to position CoreSite as a strategic partner across the data center, real estate, and telecom sectors.
- Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs.
- Respond to customers with thoughtful, solution-oriented proposals.
- Conduct site tours for customers and prospects to effectively showcase CoreSite’s capabilities.
- Negotiate commercial and legal terms in accordance with company guidelines.
- Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers.
- Build authentic, trusted relationships with customers and cross-functional teams.
- Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at every touchpoint.
Requirements
- Ability to thrive in a hybrid work environment with at least two onsite days per week.
- Flexibility to travel up to 10%, with potential for increased in-office presence as business needs evolve.
- Exceptional customer support skills, with the ability to foster trust, build relationships, and strategically manage a portfolio of complex accounts to drive growth, retention, and long-term customer success.
- Excellent interpersonal, verbal, and written communication skills, with a strong customer advocacy mindset and the ability to clearly articulate complex concepts to diverse audiences across all levels of seniority.
- Ability to analyze customer needs and offers, leveraging data to make data-driven decisions.
- High attention to detail and strong accountability for meeting deadlines.
- Proactive self-starter who thrives in a fast-paced environment, able to work independently while contributing effectively to a collaborative, team-oriented culture.
- Advanced proficiency in Microsoft Outlook, Office Suite, and Salesforce.
- Bachelor’s degree with an emphasis in communications, business administration, information systems, operations management, or a related field, or equivalent combination of education and experience.
- Minimum of 5 years’ experience in a sales or account management role, preferably within colocation data centers, telecommunications, or the technology sector.
- Valid driver’s license with a clean driving record and current insurance.
Benefits
- First-day medical insurance through Cigna with generous premium cost coverage
- Dental insurance through Delta Dental
- Vision insurance through VSP
- Telemedicine through MDLive for Cigna
- Healthcare and dependent care flexible spending account (FSA) plans
- Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
- Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
- Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
- First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
- Discretionary annual bonus and equity incentive plan
- Employee stock purchase plan (ESPP) with a 15% discount
- 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
- Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
- Free parking or a company contribution toward a public transit pass
- Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
- Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
- Technology Stipend: $100 monthly stipend
- Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
- Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
- Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker
- Pet Insurance: Keep your furry friends healthy and happy
- Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
- Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
- Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
- Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
- Discounts: Discounts, cash back offers, and perks on thousands of brands
- LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos
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