Accounts Receivable Specialist managing client collections for legal firms. Responsible for timely invoice payments and customer account management in a high - volume environment.
About the role
- AR Resolution Analyst managing customer disputes and deductions at Corcentric. Collaborating with dealers and customers to ensure accurate account resolution.
Responsibilities
- Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies.
- Record, review, and track open disputes and deductions.
- Analyze root causes of disputes and recommend corrective actions.
- Communicate findings and resolution outcomes clearly and professionally.
- Monitor assigned accounts to ensure timely resolution and follow-up.
- Request and manage supporting documentation from customers.
- Handle a high volume of phone and email communications while maintaining accuracy and professionalism.
- Maintain accurate records of all interactions and resolutions.
- Prepare and present reports to management on dispute trends and resolution metrics.
- Support additional projects and tasks as assigned.
Requirements
- Approximately 2+ years of experience in accounts receivable, collections, or dispute resolution.
- Excellent attention-to-detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience
- Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate, large, complex data-sets with ease.
- Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes.
- Customer-focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high-profile accounts.
- Excellent time-management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows
- Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence.
- Innate sense of accountability, taking ownership of responsibilities and always striving to improve.
- It’s great if you also have:
- Experience working in a Shared Services or B2B Managed Services environment
- Familiarity with deduction management tools or platforms
- Knowledge of billing and invoicing processes in a SaaS or services-based company
Benefits
- Generous annual paid time off program that increases with tenure
- Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
- An annual paid day off to volunteer for causes that are near and dear to you
- Paid maternity, paternal/secondary caregiver, and adoptive parent leave
- Company-paid life and disability insurance
- 401k program with a company match
- Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
- Dental plan – including orthodontia coverage
- Vision plan – including discount for LASIK surgery
- All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
- A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services
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