AR Analyst managing Accounts Receivable processes in Wella's SSC. Responsible for efficiency, quality, and compliance in financial operations across the EU region.
About the role
- Accounts Receivable Analyst managing diverse portfolios including SMB, MSP, Spark, and Sony accounts at TD SYNNEX. Ensuring accurate billing and resolving payment exceptions while maintaining positive customer relationships.
Responsibilities
- Conduct account reconciliations to ensure accuracy, including complex reconciliations when needed.
- Review flagged orders for past-due accounts, determine whether to release or hold orders, and communicate with customers to resolve payment issues before releasing orders.
- Investigate and apply payments received without remittance instructions, clarify partial payments, and ensure accurate application.
- Manage dunning process — respond to automated overdue notices sent twice monthly, follow up with customers, and address inquiries to prevent repeat issues.
- Initiate customer communication via email, phone, or chat to address payment details based on aging and review code categories.
- Identify and resolve payment-related obstacles such as incorrect shipments, pricing errors, or missing documentation before they age.
- Collaborate internally with sales, customer service, and other teams to resolve account issues, especially related to cloud, licensing, and subscriptions.
- Access and organize data from existing Power BI or RDS reports; present account information in Excel for customer review.
- Notice potential concerns on accounts and promptly report them to management.
- Offer insight into operational matters and contribute to proactive problem-solving to prevent losses.
Requirements
- 1+ years in accounts receivable, customer service, or a related field.
- High school diploma required; degree in accounting or finance preferred but not mandatory for entry-level.
- Credit Certification (e.g., CBA) or specialized Credit Experience/Training is a plus.
- Strong verbal and written communication skills; comfortable engaging customers by phone, email and chat.
- Critical thinking and problem-solving capabilities to navigate non-standard or escalated issues.
- Ability to handle high-volume workloads, prioritize tasks and adapt to shifting priorities.
- Basic to intermediate Excel skills, including familiarity with pivot tables and data presentation.
- Self-starter who works independently with minimal supervision and meets deadlines consistently.
- Collaborative mindset and eagerness to learn new systems and technologies.
Benefits
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Job title
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