Director of Retail Operations at CROSSMARK responsible for retail process and team development. Ensuring operational performance and training for Retail Operations Managers in the company.
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Hybrid Manager – Tooling Implementation, Enablement, ITAM, SAM, SaaS, FinOps
Posted 2 weeks ago
About the role
- Manager leading tooling implementation and consulting practice at Connor Consulting, specializing in ITAM, SAM, SaaS Optimization, and FinOps advisory services.
Responsibilities
- Lead and manage end-to-end implementations of enterprise ITAM and SAM platforms
- Act as the senior escalation point for complex tooling, data, licensing, and integration challenges
- Define and enforce tooling implementation standards, best practices, and delivery frameworks
- Leverage AI-driven capabilities within ITAM, SAM, SaaS, and FinOps tools to improve data quality and normalization, compliance and optimization outcomes, insight generation and reporting
- Design and implement automation workflows to reduce manual effort
- Train, mentor, and lead junior consultants on tooling implementation and enablement
- Manage multiple client engagements simultaneously, ensuring delivery quality, timelines, and outcomes
- Identify and operationalize emerging AI and automation capabilities from tooling vendors into Connor delivery models
Requirements
- 7+ years of experience in IT Asset Management (ITAM)
- 7+ years of experience in Software Asset Management (SAM)
- 7+ years of experience in ITSM or tooling-focused consulting roles
- Demonstrated hands-on experience implementing enterprise tooling such as Flexera, ServiceNow ITAM/SAM Pro, IBM ILMT
- Strong knowledge of software licensing, compliance, optimization, and reconciliation processes
- Experience working in a consulting or professional services environment
- Proven ability to lead teams, mentor junior consultants, and manage delivery quality
- Experience supporting pre-sales, proposals, and client-facing solution presentations
- Exposure to cloud platforms and cost models (AWS, Azure, GCP)
- Experience applying AI and automation to improve delivery efficiency and insight quality
- Strong stakeholder management and communication skills across technical and non-technical audiences
- Advanced data analysis and reporting skills (Excel, tooling dashboards)
- Self-driven, highly motivated, and able to operate independently and within global teams
- Highly organized with strong attention to detail
- Willingness to learn, innovate, and continuously improve delivery approaches.
Benefits
- Amazing work culture and environment
- Competitive pay
- Generous benefits package
- Excellent career growth opportunities (You'll grow as we grow!)
- Paid Holidays, Sick Time, and PTO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
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