Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Agent supporting German and English-speaking customers for a global automotive brand. Working in a hybrid environment, providing assistance and solutions throughout their journey.
Responsibilities
- Providing excellent support to customers via phone, chat, and other communication platforms;
- Guiding customers through both the purchasing and post purchase processes;
- Working closely with internal teams to find appropriate and timely solutions;
- Accurately updating customer records and databases;
- Recommending tailored product and service solutions based on customer needs;
- Adapting to business needs and supporting tasks to ensure efficient service delivery;
- Representing the voice and values of a globally recognized automotive brand.
Requirements
- Strong German and English language skills (B2 level upwards);
- Motivation to deliver outstanding customer experience;
- Availability for 6 weeks of fulltime training (Mon–Fri, 9:00–18:00);
- Flexibility to work on a rotating 24/7 shift schedule after training;
- Excellent communication, problem solving, and teamwork skills;
- Prior experience in customer service is a plus, but not mandatory.
Benefits
- Hybrid work model based in Romania, with on-site presence 3 days a week, weekends will be worked remotely;
- Attractive salary and performance bonus scheme;
- Fulltime permanent contract;
- Paid training and opportunities for career advancement and internal promotion;
- Benefits package including meal tickets, private healthcare coverage and life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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