Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
HC
Hybrid Export Customer Service Coordinator
Posted last month
About the role
- Responsible for sales support of Export customer orders using ERP systems. Collaborating with internal departments for smooth order processing and customer communication.
Responsibilities
- Processing customer orders for the Export market using the company’s ERP system
- Sending order confirmations daily
- Sending customer proof of deliveries
- Systematically following up on Export customer enquiries
- Releasing customer orders to the warehouse for dispatch
- Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
- Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
- Assisting customer service staff, as appropriate when workload permits
- Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department
- Calling and emailing customers with order status updates
- Managing and dealing with the daily call intake
Requirements
- GCSE in English and Mathematics (or Equivalent)
- Previous experience in a similar role within a Supply Chain department (Desirable)
- Export Customer Service skills (Essential)
- Computer Literate with knowledge of Windows operating systems specifically Excel (Essential)
- Strong communicator verbally and written
- Pro-active and able to take ownership
- An analytic approach to problem solving
- A good thinker and active listener
- Good time management skills
- Good problem-solving skills
- A dedicated attention to detail
- Self-starter with the ability to quickly learn about new processes
Benefits
- Competitive benefits
- Full and rewarding careers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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