Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
About the role
- Bilingual Collections Representative responsible for collecting outstanding payments in a loan servicing company. Balancing relationships and ensuring timely payments through effective communication and negotiation.
Responsibilities
- Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or check
- Document customer accounts in an accurate and timely manner
- Sending letters, statements, and payment histories
- Handling customer complaints and resolution paperwork
- Maintain and achieve monthly goals
- Able to react to change productively and handle other tasks as assigned
Requirements
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills. Good grammar, voice and diction
- Knowledge of loan calculations
- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary
Benefits
- Salary 10,600
- Guaranteed Bonus 7,000 first month
- Food Vouchers 2,000
- Internet Bonus 400
- Medical Insurance
- Life Insurance
- Dental Insurance
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