Senior Manager overseeing collections and receivables analytics for Uniphore, a leading AI - native enterprise solution. Driving cash recovery and process improvements in a fast - paced environment.
About the role
- Bilingual Collections Representative responsible for collecting outstanding payments in a loan servicing company. Balancing relationships and ensuring timely payments through effective communication and negotiation.
Responsibilities
- Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or check
- Document customer accounts in an accurate and timely manner
- Sending letters, statements, and payment histories
- Handling customer complaints and resolution paperwork
- Maintain and achieve monthly goals
- Able to react to change productively and handle other tasks as assigned
Requirements
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills. Good grammar, voice and diction
- Knowledge of loan calculations
- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary
Benefits
- Salary 10,600
- Guaranteed Bonus 7,000 first month
- Food Vouchers 2,000
- Internet Bonus 400
- Medical Insurance
- Life Insurance
- Dental Insurance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Financial specialist ensuring company liquidity through advanced credit and collections analysis. Engaging with business areas to mitigate risks and align practices with corporate guidelines.
Credit and Collections Analyst managing customer collections process at Metergy Solutions. Reviewing payment data and mitigating credit risk while fostering positive customer relationships.
Collections Senior Process Associate handling accounts receivable and customer disputes for international clients. Managing customer communications and collaborating with team members to improve processes.
Patient Collections Coordinator ensuring timely account payments for CVS Health. Handling patient accounts with a focus on customer service in a fast - paced environment.
Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
Late Stage Collections Specialist I at Carrington Mortgage Services counseling borrowers on loan modification and collections. Responsible for managing calls and providing alternatives for borrowers in financial distress.
Late Stage Collections Specialist negotiating loan repayments and advising borrowers on options for Carrington Mortgage Services. Handling diverse loan servicing functions with a focus on compliance and customer support.
Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
Credit Analyst supporting credit and collections processes at Bridgestone. Collaborating with internal teams to ensure compliance and improve processes while maintaining customer accounts.