Recovery Attorney Performance Specialist handling legal collections for non - performing mortgage accounts. Responsible for negotiations and compliance with legal standards in collections processes.
About the role
- Bilingual Collections Representative responsible for collecting outstanding payments in a loan servicing company. Balancing relationships and ensuring timely payments through effective communication and negotiation.
Responsibilities
- Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or check
- Document customer accounts in an accurate and timely manner
- Sending letters, statements, and payment histories
- Handling customer complaints and resolution paperwork
- Maintain and achieve monthly goals
- Able to react to change productively and handle other tasks as assigned
Requirements
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills. Good grammar, voice and diction
- Knowledge of loan calculations
- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary
Benefits
- Salary 10,600
- Guaranteed Bonus 7,000 first month
- Food Vouchers 2,000
- Internet Bonus 400
- Medical Insurance
- Life Insurance
- Dental Insurance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Operacional strategy analyst at YDUQS developing and monitoring financial recovery models. Driving campaign strategies and optimizing processes for student retention and engagement.
Credit and Collections Analyst responsible for invoice management and timely payment collection at Arthrex. Ensuring effective communication with clients and financial analysis to enhance collection processes.
Specialist, Collections responsible for accounts receivable collection at S&P Global. Ensuring timely payment following policies while delivering excellent customer service in a hybrid setup.
As a Collections Senior Process Associate, manage complex customer accounts while ensuring timely collections. Join Genpact, a leader in advanced technology services and solutions.
Collections Manager leading efficiency in collections for Brighte, an energy resource company. Shaping scalable operational models and compliance frameworks in the collections function.
Graduate Product Manager for Carolina Herrera, assisting in luxury fragrance marketing strategies and project implementations. Engaging in creative and operational activities for product launches.
Billing and Collections Representative contributing to service delivery and financial targets at Providence Health and Services. Resolving accounts, payment plans, and minimizing bad debt.
Collections Senior Associate for Capgemini, negotiating repayments for overdue accounts while communicating directly with clients. Requires strong negotiation skills and prior collections experience.
Vendor Manager for Third Party Collection Agencies overseeing vendor performance and driving operational excellence. Collaborating with teams and managing relationships with external vendors.