IT Systems & Support Specialist managing and supporting IT systems, network infrastructure, and end - user environments for an agri - tech company. Focused on maintaining reliable, secure, and efficient IT operations.
About the role
- Customer Service Officer managing customer inquiries and enhancing experiences for a global shipping company. Collaborating across channels while adhering to quality standards located in Launceston, AU.
Responsibilities
- Manage customer inquiries across multiple channels, providing accurate and timely shipment information.
- Promote value-added services and collaborate with internal and external stakeholders to enhance the overall customer experience while adhering to quality and safety standards.
- Respond to customer enquiries via phone, email, and chat, providing timely and accurate information.
- Investigate and resolve customer issues by collaborating with internal teams and external partners.
- Deliver clear, professional written and verbal communication to ensure a high standard of customer service.
- Identify opportunities to offer Value Added Services that align with customer needs.
- Use MYCS and other internal systems to manage queries and enhance the customer experience.
- Follow Quality Management System procedures and contribute to process improvements.
- Share knowledge, assist in training new team members, and support team performance and development.
Requirements
- Strong customer service skills with the ability to handle multiple enquiries efficiently.
- Excellent written and verbal communication abilities.
- Proficiency in using Microsoft Office and customer service platforms such as MYCS or Salesforce.
- Ability to multitask, prioritize, and work well under pressure.
- A proactive and solution-focused mindset with attention to detail.
- Knowledge or experience in shipping, logistics, or supply chain industries is preferred.
- Ability to work independently as well as collaboratively within a team environment.
- Must be an Australian citizen or a permanent resident.
Benefits
- Flexible Working Options
- Additional Leave Days
- Paid Parental Leave
- Novated car leasing
- Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
- Study leave and study reimbursement
- Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
- Access to 3000+ learning resources and courses
- Career development opportunities across Asia Pacific, Europe and other office locations globally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Support Specialist for Optimatum Solutions handling CRM data integrity and marketing execution. Manage client relationships, deliver marketing campaigns, and support business development efforts.
Customer Service Coordinator providing support and detailed information through various channels. Responding to inquiries and resolving issues for Tianshi’s networks across Europe in a hybrid role.
Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires previous experience and strong communication skills in a collaborative environment.
Customer Support Representative serving as the first point of contact for customer inquiries. Handling order status, sample submission, and troubleshooting issues with a customer - focused approach.
Customer Support Specialist responsible for ownership and resolution of escalated service requests. Utilizing various tools to ensure customer satisfaction in a health and care platform.
Marketing Support Specialist focusing on customer communications and agreement management from the IQVIA team. Working closely with legal counsel, internal teams, and customers to enhance BAA processes and documentation.
Customer Support Representative interacting with customers providing information about products and services. Handling complaints and maintaining records of customer interactions.
Marketplace Business Support Coordinator at SafetyCulture improving onboarding and ongoing customer support. Ensuring smooth operations and building strong customer relationships in Manila.
Customer Support Agent at Teleperformance assisting with Audi connect vehicle concerns. Proactively solving issues while ensuring high customer satisfaction in a positive work environment.