Sales Operations Analyst supporting the operational needs of Delinea's APAC sales organization. Ensuring data accuracy, reporting, and assisting in core sales processes for growth objectives.
About the role
- Sales Operations Manager managing deal execution and operational readiness for Commercial and Enterprise teams. Collaborating cross-functionally with various departments to improve processes and resolve issues.
Responsibilities
- Own Deal Desk for Commercial & Enterprise — serve as the senior partner for pricing, discounting, non-standard terms, and approval governance, ensuring fast, consistent, and policy-aligned deal execution.
- Assess deal health and downstream impact across Billing, Revenue Recognition, Legal, and Customer Success, proactively resolving issues before contracts are executed.
- Act as the escalation point for complex, high-impact deals, partnering closely with Sales leadership, RevOps, Finance, Legal, and executives (CRO/CFO) as needed.
- Own end-to-end contracting workflows in Ironclad, including intake, contract generation, negotiation, approvals, and execution, ensuring accuracy and alignment with Salesforce data.
- Provide day-to-day Sales Operations support for Commercial and Enterprise teams, maintaining opportunity hygiene, data integrity, and pipeline accuracy in Salesforce.
- Manage and optimize Deal Desk and Sales Ops intake, setting SLAs, prioritizing requests, and reducing ad-hoc support through documentation and standardized workflows.
- Work with CS Operations(RevOps) to ensure clean post-sale handoffs, accurate contract interpretation, billing readiness, and operational support for renewals, expansions, and amendments.
- Partner with RevOps to improve systems and processes, maintaining Salesforce workflows, dashboards, and reporting while driving continuous improvements in deal velocity, accuracy, and contract cycle time
Requirements
- 5+ years of experience in Sales Operations, Deal Desk, Revenue Operations, or CS Operations in a B2B SaaS environment.
- Proven experience supporting complex deal execution across Sales, Finance, Legal, and Customer Success.
- Excellent collaboration and communication skills across teams
- Hands-on, growth mindset with positive attitude
- Strong Salesforce experience, including reporting, dashboards, and workflow support.
- Experience with contract lifecycle tools (Ironclad preferred).
- Strong analytical skills (Excel/Sheets) and comfort operating in ambiguity.
- Demonstrated ownership mindset, strong judgment, and ability to lead through influence.
- Nice to Have:
- Experience supporting Commercial and Enterprise SaaS motions.
- Familiarity with SaaS quote-to-cash and renewal workflows.
- Experience supporting cloud marketplace transactions (AWS, Azure, or GCP).
- Experience owning or heavily supporting Customer Success operations.
Benefits
- Offers Equity
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Degree requirement
No Education Requirement
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