Hybrid Helpdesk Support Executive, Level 1

at Civica US

• Job title: Helpdesk Support Executive, Level 1
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Singapore

About the role

• Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.

Responsibilities

• **Why you will love this opportunity as Helpdesk Support Executive, Level 1 at Civica**
• As a Level 1 Helpdesk Support Executive, your responsibilities will include monitoring and providing operational support for the Library Management System and the Healthcare Costing System located in Singapore.
• You will be ensuring system stability, prompt resolution of issues, and consistent delivery of services to users.
• **Duties**
• Responsible for technical software support to end users
• Troubleshooting of Spydus Library Management Software and Healthcare Costing System.
• Manage, track and escalate support cases logged online or via phone
• Diagnose and solve software faults
• Monitor and maintain computer systems and networks
• Maintain the SLA of customers
• Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.

Requirements

• **What you will do to be successful in this role:**
• We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.
• A diploma in computer science, IT, or other relevant fields
• Proficiency in fundamental troubleshooting of both hardware and software issues.
• Familiarity with Windows operating systems, applications, and fundamental networking concepts.
• Familiarity with ticketing systems
• Familiarity with remote assistance software
• At least 2 years of IT industry experience and technical support / helpdesk experience
• Proficient in handling multiple cases concurrently.
• Proven experience in handling challenging customer interactions
• Understanding or experience in Library operations will be an advantage
• Ability to work as part of a team and independently

Benefits

• **Why you'll love working with us**
• We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
• **We're all different - **and we love this about us.
• **We provide an inclusive,** safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
• **Giving culture - **we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
• **Flexible Work - **Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.