Hybrid IT Support Officer

at Girls For Girls Africa Mental Health Foundation

• Job title: IT Support Officer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €1,789 - €2,684 per month
• Degree requirement: Associate's Degree
• Tech skills: MacOS
• Location requirements: Hybrid, Lisbon, Portugal

About the role

• IT Support Officer responsible for technical support, administration, and optimization of systems for Tiko. Focused on Google Workspace and endpoint security to ensure a secure digital environment.

Responsibilities

• The IT Support Officer provides advanced technical support to the internal organization.
• Responsible for the administration, security, and optimization of software and hardware systems.
• Install and configure laptops and other hardware.
• Manage employee access to all relevant accounts with a primary focus on expert-level Google Workspace administration.
• Leverage Remote Monitoring and Management (RMM) tools to centrally track, manage, and secure devices.
• Lead the administration of antivirus policies across the organization.
• Resolve technical issues via phone and remote support, handling the most complex escalations.
• Maintain hardware stocks and software licenses while ensuring high-quality purchases at competitive prices.

Requirements

• At least 5 years of experience working within an IT Support or Systems Administration team.
• Extensive experience in advanced user/device management and security within the Google ecosystem.
• Professional Google Workspace Administrator certification is mandatory.
• Proven experience in administering antivirus policies and endpoint protection (specifically Bitdefender GravityZone or similar enterprise solutions).
• In-depth knowledge of Windows and macOS, familiarity with Active Directory (user/group management), and fundamental networking concepts.
• Skilled in using remote monitoring administration tools (e.g., NinjaOne, Pulseway).
• Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
• You are currently based in Portugal (mandatory).

Benefits

• Flexible work arrangements, including remote or hybrid options where applicable.
• A personal development budget of €500 per year to invest in your professional growth.
• Comprehensive time off package, including 5 days of wellness leave, all regional public holidays, maternity and parental leave according to local regulations, and unlimited holidays (as long as you coordinate with your team, you’re good to go!).
• The opportunity to shape a growing, impactful product and leave your mark on how we work.
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement.