Powering access to brighter lives in Africa, Asia, and beyond

Greenlight Planet

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marketing

Greenlight Planet is a company that has transitioned to the brand Sun King. It specializes in designing, distributing, installing, and financing solar energy solutions, specifically for the 1.8 billion people without reliable electricity access. The company provides a range of solar products, such as lanterns, home systems, and AC electricity systems, to meet diverse power needs across Africa and Asia. Sun King's solutions facilitate off-grid power access, offering reliable and sustainable energy alternatives to traditional power sources. The company operates on a global scale, including in regions such as East Africa, South Asia, and Oceania, and also provides pay-as-you-go financing options to make solar energy more accessible and affordable.

• Liaise with the different business unit sales experts and marketing team to devise regional strategies.
• Develop and implement marketing plans with marketing Managers of the respective verticals i.e. EBD Solar business, Inverter business, Clean Cooking business, Smartphones business & Shop optimization.
• Execute global and regional projects as assigned.
• Oversee conference management in Kenya.
• Manage the region’s marketing budget and ensure effective resource allocation.
• Work closely with Marketing Subject Matter experts in driving campaigns plans and executions in the region.
• Flair for effective stakeholder management in relating with internal stakeholders.
• Build and maintain relationships with key external stakeholders including Sun King partners and industry bodies.
• Set goals, targets and KPIs for the respective marketing managers.
• Conduct performance evaluation and provide constructive feedback.
• Develop and implement team training & development programs whilst fostering a positive and an equitable team structure.
• Coach and mentor team members.
• Monthly report of marketing activities executed with the ability to demonstrate tangible return on investment (ROI).
• Quarterly review of marketing activities executed with focus on marketing performance metrics.
• Annual report on the business SWOT assessment in the region.
• Contender activity reporting.

Senior Marketing Manager

Senior Marketing Manager driving brand awareness and business growth in Kenya for a high-impact solar company. Collaborating with teams to optimize marketing strategies and manage regional projects.

qa-engineer

- Create reports that reflect agents' performance.
- Report agent and team’s performance to the management.
- Provide customer insights reports to management.
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Assess agents’ interactions based on internal standards. 
- Provide data on customer experience feedback and agent behavior.

Quality Assurance and Learning Assessor

Quality Assessor responsible for customer service performance reporting and consistency. Working in Lagos to enhance customer service quality and team effectiveness.

sales

• After-Sales Service Management
• Ensure timely resolution of customer complaints, warranty claims, and service requests.
• Monitor service turnaround time (TAT) and implement improvements.
• Coordinate with technical teams, partners, and third-party service providers to deliver quality replacements, repairs/maintenance.
• Team Leadership
• Supervise, mentor & guide the after-sales executives, technicians, and support staff.
• Conduct training sessions to enhance team customer handling and technical troubleshooting skills. Drive professional growth within the team, mentoring individuals to develop valuable skill sets.
• Warranty & Spare Parts Coordination
• Oversee warranty administration, including approvals, rejections, and documentation.
• Manage spare parts inventory, ensuring availability and cost efficiency.
• Liaise with internal & external stakeholders for timely spare parts procurement.
• Customer Relationship Management
• Maintain strong relationships with key clients, addressing escalations proactively.
• Conduct customer feedback surveys and implement service improvements.
• Ensure compliance with service level agreements (SLAs).
• Systems and process design
• Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently.
• Drive Operational Efficiency
• Based on the global aftersales strategy, define and manage the coordination of the long-range strategic plans for the aftersales business based on future business growth. Maximise efficiency and profitability for the service department within Malawi, in line with the current offerings and projected business growth. Meet KPIs, including service level timelines and customer net promoter scores.
• Reporting & MIS
• Prepare and provide periodic reports on after-sales performance.
• Identify bottlenecks and implement process optimizations.
• Ensure compliance with company policies and industry regulations.
• Any other business as assigned by your supervisor.

After Sales Manager

After-Sales Manager at Sun King overseeing after-sales operations and customer satisfaction in Malawi. Leading a team to optimize processes and maintain strong customer relationships.

social-media-manager

• Customer Engagement & Support: Monitor and actively respond to customer inquiries, comments, and messages across platforms like Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging social media channels. Provide genuine, solutions-oriented support that addresses customer needs while maintaining Sun King’s voice and tone.
• Customer-Centric Lead Management: Identify, qualify, and engage potential customers through social media interactions. Nurture leads by providing clear information, empathetic guidance, and encouragement to progress them through the sales journey.
• Cross-Functional Collaboration: Partner closely with the sales and customer experience teams to ensure the smooth handover of qualified leads and to address any escalated customer concerns, creating a seamless experience from initial contact to conversion and beyond.
• Brand Advocacy: Represent Sun King’s mission and values in all online interactions. Uphold our commitment to access, sustainability, and empowerment by fostering positive digital engagements that reinforce trust and loyalty within the Sun King community.
• Efficiency & Reporting: Provide timely, consistent support and document interactions through detailed call notes, reports, and data logs. Escalate complex or sensitive issues to relevant teams for expert resolution while keeping track of ongoing trends in customer feedback and recurring concerns

Contact Center Social Media Executive

Contact Centre Social Media Executive enhancing customer experiences for Sun King's solar energy products. Building relationships and supporting online community through social media engagement.

research-analyst

• Job location: Any of our African Markets; advance engagement on energy access, electrification, and economic development policy across Africa, Asia, and Latin America.
• Conduct qualitative and quantitative research to support policy review, advocacy, and strategy development.
• Collect, clean, and analyze large datasets (household surveys, energy access data, trade and investment data, etc.) to generate insights.
• Apply geospatial analysis and GIS tools to assess market opportunities, customer distribution, infrastructure gaps, and policy impacts.
• Develop clear, concise briefs, reports, presentations, and visualizations to communicate findings to senior Management, policymakers, and external stakeholders.
• Track global and regional policy developments in energy, trade, industrialization, and sustainable development, providing timely updates and recommendations.
• Support preparation for high-level meetings with governments, MDBs/DFIs, and development partners through background research and talking points.
• Contribute to the development of evidence-based policy positions and thought leadership pieces.
• Work collaboratively with cross-functional teams (data, operations, communications) to integrate insights into strategy and delivery.
• Report to Vice President for Public Policy & Government Relations.

Research Analyst, Public Policy

Research Analyst supporting VP Public Policy at Sun King. Conducts data, GIS and policy research on energy access across emerging markets.

Greenlight Planet

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