IT Support Officer responsible for technical support, administration, and optimization of systems for Tiko. Focused on Google Workspace and endpoint security to ensure a secure digital environment.
About the role
- Senior IT Administrator managing technology and improving efficiencies at Family Service League. Responsible for security, networking, and SaaS applications management.
Responsibilities
- Responsible for discovering new technologies to assist the Agency in meeting its mission.
- Finding ways to increase efficiencies using existing technology.
- Designing, developing and maintaining the agency’s network, systems and SaaS applications.
- Ensuring that all assets operate at optimum performance levels and are safeguarded.
- Ensuring the security of data, voice, hardware and software, using best practices and techniques.
- Setting up and managing the Data Loss Prevention (DLP) program by creating clear rules, standard procedures, service expectations, and automating routine tasks via workflows.
- Handling security exception requests, vendor risk assessments, endpoint security products and policies, incident response, and external secure file sharing.
- Managing and supporting major SaaS platforms (e.g Microsoft Power Apps, Microsoft365, Google WorkSpace, etc).
- Monitoring the performance of Data-Driven Networks, Systems and Applications (OnPrem/ SaaS).
- Collecting and analyzing network data, using data from security tools to perform security incident forensics and root-cause analysis, and monitoring computer and device activity using data analytics to detect potential security issues.
- Managing the design, performance and improvements of the Agency’s network and communication technologies.
- Actively supporting the Agency’s strategic initiatives and contributing to organizational performance by implementing hardware, software and procedural efficiencies related to the Agency’s network.
- Managing and monitoring cyber security events pertaining to FSL’s assets (Data, Network, Systems, Applications (OnPrem/ SaaS)).
- Overseeing FSL security systems, including security camera hardware (OnPrem/ SaaS).
- Identifying training needs and providing education to both end users and IT staff on best practices that supports and strengthens the organization’s security posture.
- Managing and monitoring FSL’s Mobile Device Management (MDM) System, and deployment programs.
- Ensuring that hardware is accurately inventoried, software licenses are secured, and renewal schedules are tracked.
- Assisting IT team in the areas of desktop troubleshooting and phone support, laptop/tablet set-up, and the maintenance of equipment and license inventories.
- Providing input to the planning and development of the Agency’s annual IT budget.
- Assisting in coordinating activities related to Disaster Recovery and Business Continuity Planning.
- Anticipating and recommending projects and solutions for emerging technical concerns.
- Completing assigned projects by coordinating resources, developing timetables and working with management and users to optimize timely solutions.
- Maintaining documentation for all agency technology.
- Providing technical support as needed during evenings, weekends, and other off-hours.
Requirements
- A Bachelor’s Degree in Computer Science, Engineering, or related field is required.
- A Master’s degree and relevant professional certifications are preferred.
- At least 5 years of progressive experience that includes strong knowledge of network and system administration, communication protocols, coding languages and diagnostic tools.
- Experience in a healthcare environment is preferred.
- Demonstrated experience in SQL, Power BI, Microsoft Active Directory, and Business Continuity are required.
- Knowledge of Microsoft SharePoint, Power Platform are preferred.
- Familiarity with cloud networking concepts, including integrations, SaaS gateways, and cloud security best practices.
- Strong Scripting knowledge (e.g PowerShell) for automating routine administrative tasks.
- Advanced level skills in all Microsoft Office applications required.
- Strong ability to explain technical findings clearly and effectively to various audiences.
- Strong understanding of statistical analysis and techniques to interpret data correctly.
- Strong troubleshooting skills and the ability to work independently required.
- Strong interpersonal, team building, and verbal and written communication skills required.
- Strong ability to multitask, along with excellent judgement and problem-solving skills required.
Benefits
- Health and Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Retirement Savings Plan with a 5% employer contribution
- Life and AD&D Insurance
- Generous PTO (paid time off)
- Up to 11 paid Holidays
- Paid Sick Leave
- Student Tuition Remission Program
- Employee Assistance Program (EAP)
- Company paid Short-Term and Long-Term Disability
- Employee Discounts and more!
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