Customer Service Representative managing client accounts in the Minerals sector across Southern Europe, providing support to Sales Managers and ensuring high customer service standards.
About the role
- Customer Experience Advisor for Civica ensuring great customer experiences in the Health and Care sector. Handling support requests, building relationships, and delivering training within a SaaS environment.
Responsibilities
- Deliver responsive, high-quality customer support via phone, email, and online, ensuring all requests are logged and resolved efficiently.
- Build trusted relationships with customers, leading regular review sessions and proactively identifying ways to improve their experience.
- Share customer insights and feature requests with product teams to support continuous improvement and innovation.
- Deliver and develop engaging training sessions, both face-to-face and online, to help customers get the most from our software.
- Collaborate across teams to communicate updates, share knowledge, and contribute to events, demos, and conferences. Ensure compliance with ISO and data protection standards, and actively contribute ideas to improve processes and customer outcomes.
Requirements
- Experience in a customer-facing SaaS environment and/or working within the NHS or patient experience sector.
- Strong communication skills, both written and verbal, with the ability to explain technical solutions clearly.
- Excellent organisational skills and the ability to manage multiple customer requests effectively.
- Confident using SaaS platforms or similar, MS Word, Excel, and comfortable working with data and reports.
- A collaborative team player who brings energy, creativity, and a customer-first mindset.
- Curious and solution-focused, always looking for better ways to improve processes and deliver great results.
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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