Customer Service Executive delivering best in class service to Spanish market from Lisbon. Focused on strengthening B2B partnerships and ensuring partner satisfaction in a dynamic environment.
ES
Hybrid Customer Support Specialist
Posted 6 hours ago
About the role
- Customer Support Specialist assisting hotels in Armenia with Exely products via calls and emails. Provide training and technical support in Armenian, Russian, and English.
Responsibilities
- Teach clients how to use the Exely products;
- Provide strong support by processing clients’ requests via calls and emails (e.g., clarifying the meanings of reports, and guiding product use) proficiently in Armenian, Russian, and English;
- Handle client feedback and transfer technical requests to the second support line;
- Ensure that our products are functioning correctly on the client side. If mistakes are found, create and send a list of recommendations to the client for proper operation.
Requirements
- Based in Yerevan, Armenia;
- Strong communication skills, both written and verbal Armenian, Russian and English;
- Available to work Monday-Friday, 9 AM-6 PM (local time);
- Availability for business trips across Armenia;
- At least 1 year of experience within the customer service of IT-company or call center;
- Experience within the hospitality or technology industry for hoteliers would be your advantage;
- Customer-centric approach, developed EQ, high level of stress resistance;
- Comfortable with CRM and computer software;
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).*****Please note that this is not a part-time position and cannot be combined with other employment!*
Benefits
- Competitive salary based on your experience;
- Commissions based on KPI;
- Laptop and headset for work;
- Health insurance after probation period (3 months);
- You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
- The start-up environment is fast-paced and constantly growing, with full support from our established international team;
- Online & Offline camps, workshops and gatherings;
- Network with colleagues from all over the world.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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