Customer Service Executive delivering best in class service to Spanish market from Lisbon. Focused on strengthening B2B partnerships and ensuring partner satisfaction in a dynamic environment.
About the role
- Customer Service Representative managing daily tasks and communications for customer accounts at BlackHawk Industrial. Collaborating with Account Managers and suppliers to provide optimal customer service and support.
Responsibilities
- Responsible for the daily tasks related to all customer accounts and Account Manager needs.
- Communicate and coordinate with suppliers and Account Managers, while providing quality customer service.
- Analyze and assess customer needs completely and accurately with efficiency.
- Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes.
- Process customer orders, Return Material Authorizations and Guaranteed Test Orders.
- Review and maintain P21 portals daily for potential late orders and unapproved orders.
- Identify and resolve root cause issues by working with responsible cross functional teams.
Requirements
- High school diploma or equivalent required.
- Minimum 1 year previous experience in customer service or inside sales preferred.
- Experience in cutting tools, abrasives and MRO areas preferred.
- Experience with Microsoft office suite required.
Benefits
- Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to win money or prizes
- Tuition Reimbursement – after 1 year of employment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative managing client accounts in the Minerals sector across Southern Europe, providing support to Sales Managers and ensuring high customer service standards.
Customer Care Representative supporting inquiries and insurance policy needs at Farmers Insurance. Delivering exceptional customer service through various communication channels and problem resolution.
Customer Care Representative supporting inquiries and insurance policy needs for Farmers Insurance. Providing exceptional customer service and navigating multiple systems while assisting with various insurance inquiries.
Customer Service Representative responsible for assistance and guidance at Arcadia Cold Storage. Handling customer requests and processing orders in a fast - paced environment.
IT Onboarding and Support Specialist improving onboarding experience for new hires in a dynamic international organization focused on life sciences.
Sales Support Representative supporting customers by determining best products and solutions. Working with Sales associates for quotations, orders, and customer service in a retail environment.
Senior Associate Product Support Rep providing essential service for Macro Helix 340B software. Interfacing with customers and delivering analytics in a call center environment.
Customer Support Specialist assisting hotels in Armenia with Exely products via calls and emails. Provide training and technical support in Armenian, Russian, and English.
Customer Care Associate providing exceptional service at SafeSplash swim school. Supporting lead conversion and customer relationships in a child - focused environment.