Customer Service Executive delivering best in class service to Spanish market from Lisbon. Focused on strengthening B2B partnerships and ensuring partner satisfaction in a dynamic environment.
About the role
- Sales Support Representative supporting customers by determining best products and solutions. Working with Sales associates for quotations, orders, and customer service in a retail environment.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Requirements
- 1-3 years of sales and/or customer service experience preferred
- Exhibit strong skills for sales, including the ability to upsell
- Project management abilities to support sales initiatives, coordinate timelines, and ensure follow-up with the client preferred
- Proficient in Microsoft Office
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
- Plumbing or construction experience preferred
- Ability to react well in a fast-paced environment & follow through on commitments
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus
- Ability to quickly learn product knowledge and processes
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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