Customer Service Executive delivering best in class service to Spanish market from Lisbon. Focused on strengthening B2B partnerships and ensuring partner satisfaction in a dynamic environment.
About the role
- Customer Care Representative supporting inquiries and insurance policy needs for Farmers Insurance. Providing exceptional customer service and navigating multiple systems while assisting with various insurance inquiries.
Responsibilities
- Delivery of exceptional customer service while proactively seeking solutions within compliance and legal requirements
- Communication with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Assisting internal and external customers with moderately complex issues related to insurance matters
- Documenting customer interactions and outcomes thoroughly in the system
- Escalating unresolved issues requiring advanced support for further resolution
- Staying informed about underwriting and policy guidelines and other updates including compliance and legal requirements
- Recognizing opportunities for process improvement and making recommendations to leadership
Requirements
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment, insurance, sales or related field preferred
- Experience providing customer support within a high-volume, complex environment preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred
- High School Diploma or equivalent required
- Property and Casualty license will be required for this role
- Call center/agency experience, highly preferred
- Demonstrated customer service skills
- Strong verbal communication and listening skills
- Demonstrated written communication skills
- Demonstrated analytical skills
- Demonstrated problem solving skills
- Friendly and service-oriented
- Excellent organizational skills
- Highly thorough and dependable
- Basic computer skills with ability to navigate multiple systems simultaneously
Benefits
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
Job title
Job type
Experience level
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Degree requirement
Location requirements
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