Customer Service Executive delivering best in class service to Spanish market from Lisbon. Focused on strengthening B2B partnerships and ensuring partner satisfaction in a dynamic environment.
About the role
- Customer Service Representative responsible for assistance and guidance at Arcadia Cold Storage. Handling customer requests and processing orders in a fast-paced environment.
Responsibilities
- Providing Customer Service assistance and guidance for their assigned site
- Handling all customer requests
- Order entry and running daily reports
- Working closely with all departments to ensure timely handling of customer requests
- Developing and maintaining customer relationships
- Processing hold/release of inventory
- Reviewing receipts/outbounds for accuracy
- Invoicing and verifying accounts accurately and timely
- Generating customer reports
- Verifying inventory and notifying customers of potential shortages
- Ensuring electronic transactions are not failing
- Coordinating with Operations on special requests
Requirements
- High school diploma or GED required
- Excellent verbal and written communication skills
- Excellent organizational skills, including ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Strong sense of urgency and ability to meet deadlines
- High level of attention to detail
- Willingness to carry out procedures as directed
- Understand and follow verbal instruction, written instruction, and company policies
- Comfortable working independently or as a team.
Benefits
- Equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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