Customer Service Executive delivering best in class service to Spanish market from Lisbon. Focused on strengthening B2B partnerships and ensuring partner satisfaction in a dynamic environment.
About the role
- Customer Care Representative supporting inquiries and insurance policy needs at Farmers Insurance. Delivering exceptional customer service through various communication channels and problem resolution.
Responsibilities
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Receive and respond to inquiries related to insurance matters
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
- Document customer interactions and outcomes thoroughly in system
- Recognize opportunities for process improvement and makes recommendations to leadership
Requirements
- High School Diploma or equivalent required
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
Job title
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