Director of EAP Operations managing expanded access programs for myTomorrows in the health tech sector. Focus on operational excellence while collaborating with multiple stakeholders.
About the role
- Operations Manager leading strategic delivery support and operational management at CI&T Philippines. Bridging local talent with Australian and global business units while driving innovation and AI adoption.
Responsibilities
- Act as a mentor and force multiplier for local Project and Delivery Managers to ensure projects meet quality, cost, and timeline targets.
- Champion Agile methodologies and lean software development practices across all squads.
- Drive the AI Adoption Roadmap, ensuring AI tools are embedded into daily workflows to improve productivity.
- Provide occasional pre-sales support and coordination with overseas Sales teams to help secure new opportunities.
- Assume full accountability for the physical and cultural environment of the PH Delivery Center.
- Manage office-related costs and operational budgets to ensure maximum efficiency.
- Act as the local liaison for legal, regulatory, and compliance matters, with delegated authority to sign key agreements.
- Partner with HR to oversee the full talent lifecycle—from aggressive hiring SLAs to long-term retention strategies.
- Foster a high-performance culture aligned with CI&T’s global values while respecting and leveraging Filipino cultural nuances.
- Monitor and improve Team Satisfaction (eNPS) through proactive engagement and career development initiatives.
- Serve as the senior focal point for the Australian Business Unit, identifying opportunities to scale teams and capabilities.
- Promote the PH Delivery Center’s capabilities to global CI&T Business Units to attract diverse project work.
Requirements
- Local Residency: Filipino citizen with strong understanding of the Philippine labor market and business regulations
- Technical Roots: Solid background in Software Development, with progression through roles such as Project Manager or Delivery Manager
- Methodology Expertise: Deep knowledge of SDLC, Agile, and Quality Assurance (PMP, PMI-ACP, Prince2 certifications highly preferred)
- Business Acumen: Proven experience managing P&L, delivery margins, and operational cost optimization
- Strategic Communicator: Able to influence senior stakeholders across Australia and global business units
- Resilient Leader: Experienced in leading large teams through rapid growth or organizational change
- Future-Focused: Strong passion for AI and its impact on modern software delivery.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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