Customer Support Specialist helping German SMEs through effective use of finance software. Onboarding clients and resolving queries via chat and phone support.
About the role
- Partnership Success Manager managing relationships and optimising EV charging concessions for a leading UK charge point provider.
Responsibilities
- Manage and support Partnership Success Consultants, ensuring effective performance, development, and alignment with organisational goals.
- Ensure that all contracts are treated as valuable assets, requiring careful oversight and strategic management to maximise their value.
- Assist in the management of EV charging concessions, ensuring alignment with financial, contractual and operational objectives.
- Serve as a key contact for council partners, facilitating strong relationships and understanding their needs.
- Work closely with operations, finance, legal, and technology teams to ensure seamless execution of concession agreements.
- Support the monitoring of financial performance, customer satisfaction, and operational efficiency, using established tools and processes.
- Read and understanding each contract and assist in identifying potential risks to the success of concessions and in developing strategies to minimise these risks.
- Prepare regular updates on concession performance for internal and external stakeholders, highlighting successes and identifying areas for improvement.
Requirements
- 3+ years of experience in managing customer or partner relationships, preferably in infrastructure or renewable technology.
- Strong interpersonal skills, with the ability to influence and engage stakeholders at different levels.
- Ability to read and understand legal contracts and financial data to assess its impact on partnership success.
- Excellent organisational abilities to handle multiple projects and priorities effectively.
- Experience working with cross-functional teams to deliver positive outcomes.
- A bachelor’s degree in business, project management, or a related field is preferred.
Benefits
- 25 days off to go on holiday and recharge your batteries!
- Enhanced maternity, paternity and adoption leave packages
- Fully comprehensive private medical insurance with BUPA
- Fully comprehensive private level 2 dental insurance with BUPA
- Season ticket loan via our portal “Let’s Commute”
- Unum covers 75% of your salary for up to three years due to illness
- 10 personal fulfilment days to mix and match between having a "Life Admin", "Emergency", "Birthday Off" or "Personal Development"
- Life Assurance benefit at 4 times your salary
- Employee assistance programme via UNUM
Job title
Job type
Experience level
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Not specified
Degree requirement
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