Hybrid Sales Support

at CDW

• Job title: Sales Support
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Peterborough, United Kingdom

About the role

• Responsible for the support and maintenance of customer accounts at IT solutions provider CDW. Handling customer engagements, quotations, product information, and liaising with stakeholders.

Responsibilities

• The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director.
• Handling customer engagements as defined by the Account Director to maximise sales capacity and customer satisfaction.
• Liaising with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
• Quotations on both standard and non-standard products
• Placing orders via our sales tools
• Managing Outlook mailboxes, both co-worker and customer specific
• Dealing with initial customer queries or issues
• Product returns
• Product information, including manufacturer data sheets and specification checking
• Reporting, including Back Order and ad-hoc customer requirements
• Changes to products and prices within ServiceTrack catalogues
• Work with key vendors and partners as required to develop opportunities and relationships in existing clients
• Liaise with internal departments, including Customer Services, Credit and Purchasing
• Develop and maintain portfolio product knowledge as defined by the Account Director
• Understand vendor promotions and special bid processes
• Understand deal registration process
• Assist with holiday cover and training of co-workers

Requirements

• PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
• Understanding the importance of accurate reporting
• Understanding of the IT industry sales channel
• Strong analytical, and problem-solving skills
• Use of internal tools for account management and order processing (Microsoft Navision, CRM)
• Experience working in a commercial environment preferred
• Previous administration experience in a similar role preferred
• Industry product and service knowledge preferred
• Excellent interpersonal & communication skills
• Ability to build a rapport with customers, partners and internal co-workers
• Strong time management and prioritisation skills
• Ability to change and prioritise tasks constantly throughout the day/week/month
• Drive and ambition
• Strong attention to detail
• Natural business acumen and ability to assimilate numbers/financials quickly
• Ambitious to grow a successful career within CDW
• Commercially minded

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development opportunities