We are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services.
Visit us at protolabs.com to learn more about how we can help with your next project.

Protolabs

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program-manager

We are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services. Visit us at protolabs.com to learn more about how we can help with your next project.

• Lead the development and implementation of the Protolabs Delivery Framework — establishing standard methodologies, templates, and governance for program and project execution
• Partner with the CTAIO, CFO, and Executive Leadership Team to run the annual strategic and capital planning process
• Chair the Program Review Board and oversee stage-gate and governance processes for all enterprise programs
• Maintain enterprise visibility into the strategic portfolio, ensuring alignment with Protolabs’ business strategies
• Oversee a portfolio of enterprise initiatives spanning technology, operations, manufacturing, customer experience, and back-office functions
• Drive consistent reporting on scope, schedule, budget, risks, and issues through standardized dashboards and executive scorecards
• Partner with Finance to manage capital budgets, forecast accuracy, and benefits realization
• Implement time tracking and resource management practices to optimize delivery capacity and capital capitalization
• Build and lead a Project Management Community of Practice (CoP) across business functions
• Define project manager competencies, training paths, and performance standards.
• Provide coaching and mentoring for project and program managers across Protolabs
• Evaluate, select, and manage enterprise Program & Portfolio Management (PPM) tools to support program tracking, resource management, and reporting
• Establish and track key delivery metrics — including on-time delivery, budget adherence, risk mitigation effectiveness, and benefits realization
• Serve as a change leader driving accountability, cross-functional collaboration, and outcome-focused delivery

Director, Enterprise Program Management Office

Director of the Enterprise Project Management Office leading Protolabs’ program management discipline. Building governance framework and overseeing strategic initiatives that advance business goals.

controller

• Setting up and implementation of workable credit control procedures and ensuring adherence to them
• Responsibility for all aspects of debt collection within laid down targets and co-ordination with European Sales offices with regard to collection of debts from customers within their territory
• Monitoring of credit limits and credit terms agreed and initiation of suspension of terms where deemed necessary
• Deal with customer queries to resolve payment issues
• Provide cover for Sales Ledger during holiday and absence
• To keep abreast of change in legislation relating to credit control and also new techniques and developments in this field
• To ensure that all filing is done in an accurate and timely manner
• Perform any ad-hoc duties as required by the Head of Finance
• Initiating and carrying out litigation proceedings where necessary

Credit Controller

Credit Controller ensuring adherence to credit control procedures and managing debt collection within set targets at Protolabs. Collaborating with European Sales offices to resolve payment issues and conduct credit management.

account-manager

• Develops multi-year strategy for the account's organization through business plans, reviews and other customer strategy meetings with senior leadership.
• Creates an account budget and strategic account plan that will guide the direction of the account over a 2–3-year horizon.
• Aligns with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) for the customer at the whole organizational level.
• Anticipates the customer's needs to provide solutions and penetrate the account. Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
• Introduces innovative, strategic manufacturing ideas across product life cycle for co-creating competitive advantage for the customer.
• Pursues individual development.
• Provides input and guidance for other team members for the purposes of succession planning and ensuring appropriate resources for account.
• Identifies key customer contacts at multiple levels across multiple departments including corporate senior executive leadership, champions and coaches.
• Leads and leverages necessary resources.
• Clearly defines and communicates responsibilities for account team and organizes multiple internal functions.
• Accountable for operational results and connected to operational excellence but spends no time on day-to-day account operations or on account administration.
• Aligns Protolabs to the account's entire organization which may touch multiple services, locations, product life cycle, and geographies.
• Primarily focused on growth and strategy of between 1 to maximum 3 accounts as a trusted advisor to the customer. Involved in strategic direction and decisions of account.
• Prospect and identify target key customer contacts at multiple levels across multiple departments including R&D, sourcing, corporate senior executive leadership to identify and incubate new business opportunities.  
• Perform other related duties as assigned.

Strategic Account Manager

Strategic Account Manager managing Top 50 enterprise customers for Protolabs. Focus on growth, strategy, and driving customer engagement while exceeding annual booking quotas.

• Onboard and enable customers on our digital platforms, aligning manufacturing best practices, supporting customer requirements, and providing guidance or knowledge expertise to meet needs
• Manages cross-functional relationships, ensuring a consistent and coordinated customer experience
• Supports customer through the order lifecycle including program managing account specific projects
• Manages and reports on key customer metrics through a standard scorecard for both internal and external stakeholders
• Actively solicits customer feedback; record, analyze, report on, and address issues that are identified
• Develops and maintains project and/or program plans, timelines, and deliverables
• Facilitate & lead project scoping and scheduling efforts to determine commitments and timelines driving alignment cross functionally
• May manage direct and indirect reports in designated departments locally and remotely in a matrix environment
• Orchestrate issue resolution and escalations across customer service, operations, and quality
• Complete continuous improvement feedback loop, clearly distinguish findings from work with customers to insights and project work alongside product and engineering to bolster and improve our offering
• Proactive in account needs to prevent poor customer experiences and obstacles
• Partner with account owners and transactional teams to provide best-in-class service by helping support customer meetings, managing ongoing projects, and monitoring account and order activity and trends
• May support individual customers based on qualification
• Remains aware of industry trends as they apply to the customer
• Proactively identifies and acts on risks and opportunities to enhance the customer experience
• Performs other duties as assigned

Customer Relationship Manager

Customer Relationship Manager responsible for customer relationships and account management at Protolabs. Supporting customer experience post-sale in a hybrid work environment in Maple Plain, MN.

application-engineer

• Manage the performance of the Applications Engineering team by establishing and monitoring key metrics
• Provide ongoing coaching and training required to perform the duties of the roles within the Applications Engineering team
• Work closely with other Applications Engineering Managers to ensure the roles, priorities, metrics, and goals of the team align with the needs of the business and company goals
• Collaborate with cross-functional leaders in Operations, Sales, and Customer Success to ensure a seamless end-to-end process that supports the needs of the organization and delights customers
• Work closely with GTM partners to understand strategies and implement initiatives to support target-account growth
• Partner with Sales leaders as an integral part of the pre-sales, customer acquisition team to help drive revenue, increase close rates, and provide an excellent customer experience
• Establish and monitor key metrics on Go to Market initiatives and adoption, adjust coverage model as needed to optimize results
• Establish and monitor KPIs and SLAs to ensure performance to company objectives
• Communicate revenue opportunities and risks to sales
• Coordinate appropriate personnel to provide technical expertise at customer meetings, tradeshows, and plant tours upon request
• Coordinate with Sales leaders and trainers to provide personnel resources for development and facilitation of technical training for the Sales team
• Support extensions to Protolabs’ services through collaboration and participation in development priorities
• Manage development and upkeep of training material for onboarding, service enhancements and new service launch content, and execute on the delivery plans for team training
• Work with functional teams to address quality, process, and business issues in the Protolabs manufacturing environment
• Provide opportunities for individual development and career growth through training and project participation
• Conduct regular 1:1’s with employees to provide regular feedback on performance and goals
• Foster a positive culture of teamwork and performance
• Resolve issues diplomatically in a logical, non-emotional manner
• Responsible for Business Readiness activities and goals for Applications Engineering team
• Support customer-centric philosophy in all team communications
• Adhere to all quality and safety standards within the department
• Adhere to all company policies and operational procedures
• Perform additional tasks as assigned

Applications Engineering Manager

Applications Engineering Manager leading a team of Applications Engineers at Protolabs, supporting pre-sale technical operations. Responsible for team performance, customer solutions, and training.

Protolabs

About the company

Open jobs

5 jobs found

Director, Enterprise Program Management Office

Protolabs

Credit Controller

Protolabs

Strategic Account Manager

Protolabs

Customer Relationship Manager

Protolabs

Applications Engineering Manager

Protolabs