Client Success Account Manager providing exceptional client service and technical support for Centrally HR product at CBIZ. Managing day-to-day services for assigned accounts and ensuring customer satisfaction.
Responsibilities
Under direct supervision, manages the day-to-day of services for an assigned block of accounts
Offer assistance with account management and technical support of UKG products
Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
Proactively identify opportunities to improve system functionality and client satisfaction
Coordinate client meetings as needed
Conduct regular system audits to ensure data accuracy and compliance
Maintain data integrity and quality with any applicable software on a timely basis
Requirements
High School Diploma or GED equivalent required; Bachelor's degree preferred
3 years of experience in industry or related field
Strong communication skills both oral and written with all levels of an organization, both internally and externally
Must obtain and preserve required licenses/certifications as required
Proficient use of applicable technology
Able to work in a team environment as well as independently
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
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