Commercial Lead facilitating partnerships with major fintech players. Driving negotiations and agreements for Plaid’s services in dynamic market environments.
About the role
- Account Manager managing day-to-day client relationships and collaboration across internal teams for a product and strategy team in Canada.
Responsibilities
- Own day-to-day client relationship management across strategic accounts, ensuring strong communication, responsiveness, and follow-through
- Act as a trusted point of contact for client stakeholders, helping translate needs, priorities, and feedback into clear internal action
- Coordinate across internal teams including delivery, operations, leadership, and technical stakeholders to ensure client workstreams stay aligned and on track
- Drive meeting cadences, status updates, follow-ups, and action-item management across multiple concurrent initiatives
- Monitor account health, identify risks early, and proactively resolve issues before they impact delivery or client confidence
- Support scope planning and prioritization by helping organize requests, clarify objectives, and align teams on next steps
- Partner with leadership and delivery teams to identify opportunities for account growth, expanded engagement, and long-term partnership development
- Improve client-facing workflows, documentation, and communication processes to support a high standard of execution
- Ensure a high-quality client experience by combining strong operational discipline with thoughtful relationship management
Requirements
- 3+ years of experience in account management, client services, project management, customer success, consulting, or a related role
- Experience managing complex enterprise relationships or working with large cross-functional client environments
- Exceptional written and verbal communication skills, with the ability to communicate clearly across both executive and working-level stakeholders
- Strong organizational skills with the ability to manage multiple priorities and keep moving parts aligned
- A proactive, resourceful, and solutions-oriented mindset
- Comfort operating in ambiguity and adapting quickly in a fast-paced environment
- Strong stakeholder management skills and the ability to build trust across internal and external teams
- A university degree in business, management, commerce, communications, or another relevant discipline
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