Solution Consultant providing technical expertise and tailored solutions for client engagements. Working collaboratively with Sales team to demonstrate Netigate's experience management platform.
Responsibilities
Partner with Account Executives in early customer engagements to understand business challenges, requirements, and objectives, and translate them into viable, customer-centric solutions using Netigate’s platform.
Design and validate solution concepts through technical scoping sessions, ensuring feasibility and alignment with customer needs.
Build and deliver compelling, customized, and repeatable product demonstrations, and prepare Proofs of Concept or pilot setups when required.
Support proposals, RFPs, and RFIs by providing technical and functional input, including solution outlines, architecture descriptions, and value-based recommendations.
Act as a trusted advisor to prospects by mapping their challenges to Netigate’s solutions, while capturing market and customer feedback for Product Management and Marketing.
Enable and upskill Sales colleagues by sharing product knowledge, technical selling points, and insights on industry trends to support complex deal strategies.
Identify growth and expansion opportunities within accounts by uncovering additional use cases, stakeholders, or regions where Netigate can deliver value.
Ensure a smooth handover from Sales to Customer Success by clearly documenting customer requirements, agreed solutions, success criteria, and long-term goals.
Support early onboarding activities when needed to ensure continuity, alignment, and a strong customer experience from pre-sales to delivery.
Requirements
Experience in customer-facing, solution-oriented roles such as Pre-Sales, Solutions Consulting, Sales Engineering or Implementation.
Strong understanding of SaaS platforms, ideally in feedback management, CX, EX, or analytics.
Ability to translate business requirements into technical solutions.
Excellent presentation and communication skills.
Familiarity with integrations, APIs, and enterprise IT environments (e.g. CRM, HRMS).
Experience working with Sales and Customer Success teams on complex/enterprise accounts.
Native-level proficiency in English and German or Swedish.
Benefits
An inclusive and supportive work environment where diversity and creativity are celebrated.
Opportunities for professional growth and career advancement within an international growing company.
Creativity and impact are what matter most.
Celebrating achievements with summer festivals or New Year parties.
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