Digital Sales Manager driving customers to online sales channels at a family - owned company. Focused on improving customer self - service and managing web shop processes.
About the role
- Solution Consultant providing technical expertise and tailored solutions for client engagements. Working collaboratively with Sales team to demonstrate Netigate's experience management platform.
Responsibilities
- Partner with Account Executives in early customer engagements to understand business challenges, requirements, and objectives, and translate them into viable, customer-centric solutions using Netigate’s platform.
- Design and validate solution concepts through technical scoping sessions, ensuring feasibility and alignment with customer needs.
- Build and deliver compelling, customized, and repeatable product demonstrations, and prepare Proofs of Concept or pilot setups when required.
- Support proposals, RFPs, and RFIs by providing technical and functional input, including solution outlines, architecture descriptions, and value-based recommendations.
- Act as a trusted advisor to prospects by mapping their challenges to Netigate’s solutions, while capturing market and customer feedback for Product Management and Marketing.
- Enable and upskill Sales colleagues by sharing product knowledge, technical selling points, and insights on industry trends to support complex deal strategies.
- Identify growth and expansion opportunities within accounts by uncovering additional use cases, stakeholders, or regions where Netigate can deliver value.
- Ensure a smooth handover from Sales to Customer Success by clearly documenting customer requirements, agreed solutions, success criteria, and long-term goals.
- Support early onboarding activities when needed to ensure continuity, alignment, and a strong customer experience from pre-sales to delivery.
Requirements
- Experience in customer-facing, solution-oriented roles such as Pre-Sales, Solutions Consulting, Sales Engineering or Implementation.
- Strong understanding of SaaS platforms, ideally in feedback management, CX, EX, or analytics.
- Ability to translate business requirements into technical solutions.
- Excellent presentation and communication skills.
- Familiarity with integrations, APIs, and enterprise IT environments (e.g. CRM, HRMS).
- Experience working with Sales and Customer Success teams on complex/enterprise accounts.
- Native-level proficiency in English and German or Swedish.
Benefits
- An inclusive and supportive work environment where diversity and creativity are celebrated.
- Opportunities for professional growth and career advancement within an international growing company.
- Creativity and impact are what matter most.
- Celebrating achievements with summer festivals or New Year parties.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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