HR Manager overseeing payroll and benefits administration at Agate Software. Leading HR operations to ensure compliance and enhance employee experience in a dynamic environment.
About the role
- Bilingual Senior Disability Benefits Specialist managing complex disability claims for Canada Life. Collaborating with various teams in a hybrid-flex work environment to deliver expert solutions.
Responsibilities
- Reviewing, deciding appropriate action and responding to appeals and complaints on declined/terminated claims
- Consulting on complex escalated disability claim situations and providing guidance and feedback to claims personnel
- Reviewing and providing recommendations to Medical & Dental Services on Overage Dependent applications
- Reviewing lump sum settlement requests initiated by internal and external parties
- Work closely with various teams including Benefit Policy, Best Practice and Training, Medical and Dental Services, and CMOS
Requirements
- Bilingualism (fluent in French and English) required
- 4+ years of experience managing Group Disability claims
- Post-secondary education in an appropriate discipline and/or equivalent relevant experience
- Solid understanding of Canada Life’s case management policies and practices
- Ability to work independently and collaboratively at all levels
- Excellent written and oral communications skills
- Strong decision-making, critical thinking and problem-solving skills
- Ability to facilitate and negotiate effective claim management solutions
- Industry related courses (LOMA, HIAA, ICA) would be an asset
- Experience using Group Disability programs such as ODIS, DCT and Microsoft Office programs including Word, Outlook and Excel is an asset
Benefits
- Hybrid-Flex work arrangement
- Access to Protected B information and assets as per security clearance
- Opportunity to excel in an inclusive environment
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