People Operations Coordinator managing HR processes and employee lifecycle at Syntax. Supporting onboarding, compliance, and employee experience while enhancing operational excellence.
About the role
- Director of People Operations at CallRail driving systems and policies for employee experience. Lead HR operations and strategy to align with company goals and culture.
Responsibilities
- Act as a thought partner to the VP of Talent & Culture on organizational design, workforce planning, and people strategy.
- Serve as the operational lead for People programs, ensuring seamless integration across Culture, TA, and Leadership Development initiatives.
- Serve as a trusted advisor on employee relations matters, guiding resolution in a fair, consistent, and value-driven manner.
- Equip managers to engage in constructive ongoing feedback and coaching conversations.
- Foster an environment where employees feel empowered to provide upward feedback and engage in open dialogue with management.
- Partner with Finance to manage compensation strategy, pay bands, and benefits optimization.
- Own the company’s performance review process, ensuring it promotes growth, accountability, and transparency.
- Own onboarding/offboarding, policy management, and employee records accuracy.
- Represent Talent & Culture in cross-functional leadership meetings as needed.
- Oversee HRIS, data integrity, and people analytics to support business decisions.
- Ensure compliance with federal, state, and local employment laws.
- Lead process automation and AI-driven efficiencies in HR workflows.
- Lead, coach, and develop the People Operations Manager, HR Coordinator, and Office Coordinator.
Requirements
- 7+ years of progressive HR/People Operations experience, including 3+ years in a leadership role.
- Experience scaling people operations in a growth-stage tech or SaaS company preferred.
- Strong understanding of HR systems, analytics, and compliance.
- Strategic thinker with strong execution and influence across levels.
- Experience in change management and process optimization (AI and automation a plus).
Benefits
- Healthcare (options covered at 100% for employees)
- Dental & Vision Coverage
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K options with company dollar-for-dollar match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch every Tuesday * an in-office perk
- MARTA transportation or office parking expenses covered
- Employee charitable donation company match, up to $500 annually
- Regular company outings and events
- Hybrid work options with $500 office stipend to set up your home office
- Designated bike storage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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