Hybrid People Operations Partner

at Cresta

• Job title: People Operations Partner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$130,000 - CA$175,000 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Toronto, Canada

About the role

• People Operations Partner responsible for enhancing HR systems at Cresta, an AI company revolutionizing customer conversations. Focused on scalability and data intelligence in a hyper-growth environment.

Responsibilities

• Own and evolve our People & Recruiting systems ecosystem to ensure scalability, compliance, and operational excellence. (preferred experience with HiBob, Workday, Greenhouse, Ashby, Gem, etc)
• Execute employee life cycle events including onboarding, offboarding, job changes, documentation, and data changes across HR systems.
• Help refine and document standard operating procedures and service level agreements.
• Serve as the subject matter expert for HRIS architecture, integrations, workflows, and automation, with minimal supervision.
• With guidance from the People leadership team, own system enhancements, configuration changes, testing, and release management with precision.
• Drive implementation of new People technology, including requirements gathering, vendor partnership, UAT, rollout, and adoption measurement.
• Design and optimize workflow management tools to improve service delivery speed, transparency, and employee self-service.
• Build dashboards and reporting frameworks that enable leaders to make data-driven talent decisions.
• Ensure data integrity, governance, and audit readiness across all People systems.
• Work closely with the Payroll team to provide timely payroll inputs US & International locations.
• Partner cross-functionally with Payroll, Finance, IT, Legal, and Talent Acquisition on integrations and shared systems initiatives.
• Identify manual or fragmented processes and proactively design automated, scalable solutions.
• Document governance models, system architecture decisions, and operating procedures to reduce single-threaded ownership risk.
• Support global compliance and data privacy standards across Canada, the US, Europe, and other emerging regions.
• Work with Global Mobility process owners to support the mobility request from current employees and future hires across multiple geographies.
• Administer employee documents and operations on connected HR systems (such as EOR providers).

Requirements

• A detailed oriented, Systems thinker who is hands on and comfortable challenging the status quo.
• 5+ years of experience in People Operations, HRIS, or People Systems roles.
• Experience operating in high-growth environments.
• Hands-on expertise in HRIS platforms (HiBob, Workday, or similar), including configuration and integrations.
• Strong understanding of workflow automation, system architecture, and data governance.
• Experience leading or owning technology implementations end-to-end.
• Strong analytical capability; comfortable building dashboards and translating data into insight.
• Knowledge of Canadian employment standards; exposure to US and/or EMEA compliance is highly desirable.
• Highly organized with strong documentation discipline.
• Thrives in ambiguity, moves with urgency, and takes ownership without waiting for direction.

Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada