CallRail is the lead intelligence platform that makes it easy for businesses of all sizes to market with confidence.
Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use real-time insights to optimize their marketing.

CallRail

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support-engineer

CallRail is a company specializing in call tracking and AI-powered conversation intelligence. Their platform allows businesses to track calls, texts, forms, and chats with the same ease as tracking clicks, providing a powerful dashboard to analyze marketing performance. CallRail's Conversation Intelligence® leverages AI to create call transcripts, identify keywords, and automatically tag and qualify leads, helping businesses optimize their marketing and conversion strategies. With tools to enhance personalized customer interactions and improve lead scoring, CallRail supports over 200,000 businesses in maximizing ROI and improving customer insights.

CallRail is the lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use real-time insights to optimize their marketing.

• Lead a team of Support Specialists by motivating, empowering, and providing applicable guidance to team members.
• Manage daily email, phone, and chat support channels to ensure the team is properly resolving to the best of our abilities, ensuring timely client responses and overseeing team responses to ensure customers receive the best possible experience from CallRail support.
• Develop a deep understanding of CallRail’s product to provide guidance and support to team members in their day-to-day work.
• Manage individual performance of Specialists which includes assessing if they are meeting individual and team goals and providing resources to better perform their job duties.
• Act as an escalation point for team members, working with customers directly as needed to resolve issues promptly.
• Develop relationships with counterparts across other departments at CallRail and advocate for the best customer experience possible.
• Collaborate and partner with Support and Customer Experience leadership to ensure Support protocols and expectations align with overall Company direction.
• Manage change effectively through clear and timely communication within your team.
• Monitor and drive key success indicators that ensure the quality of our customer experience.

Technical Support Manager

Technical Support Manager at CallRail leading a customer-facing support team in resolving client inquiries. Overseeing technical support and enhancing overall customer experience through effective team management.

performance-marketing

• Design and execute full-funnel multi-channel marketing programs to generate quality free trials that results in new customers in our SMB verticals
• Manage and report on the marketing and sales funnel for all programs, including volume at every stage, conversion rates between stages, and velocity from inquiry to sold
• Build and manage a calendar for demand generation programs
• Ensure marketing tactics are used in an integrated manner -- channels include email, webinars, live and virtual events, social media, review sites, influencers, digital marketing, gift marketing, chat
• Consistently identify and test new channels specific to your target audience
• Obtain a deep understanding of target markets and buyers in order to engage the right people in the best possible way to achieve results
• Partner with Content Marketing, SEO, PR and social teams to ensure strategic and topical alignment across content creation, offers, and demand plans
• Represent demand generation plans to a wide range of stakeholders, including sales teams and executives
• Actively solicit inputs from key stakeholders regarding demand generation campaign plan requirements and performance
• Align with overall company branding and awareness strategies

Demand Generation Marketing Manager

Demand Generation Marketing Manager responsible for executing campaigns at CallRail. Driving customer acquisition through strategic marketing initiatives in our SMB verticals.

product-marketing

• Be the expert on CallRail’s AI-powered products, buyers, and target market segments to create solutions-oriented value propositions, positioning and messaging that differentiates CallRail in the AI-driven lead engagement space.
• Recommend packaging/pricing strategies and improvements to accelerate CallRail’s new customer acquisition, expansion and revenue growth.
• Partner with product managers to gain a firm understanding of new product functionality and translate them into value-driven narratives for customers and frontline teams, reinforcing a cohesive product and platform rather than a collection of features.
• Collect and synthesize feedback from customers and frontline teams, surfacing insights across the organization to inform product and go-to-market decisions. Be the voice of the customer in helping to shape the CallRail roadmap.
• Collaborate across marketing teams to develop strategy, content and tactics, and to test messaging, segmentation, and verticalization strategies and implement learnings across the organization.
• Effectively communicate the product value proposition to internal teams and our users so that we are engaging the right people in the best possible way to achieve results.
• Ensure value propositions of the product you support are fully leveraged in developing content for product differentiation presentations, competitor information, needs analysis, case studies, web content, and ROI benefits.
• Partner with and support our sales and support teams; train them on the problems we solve for our buyers and users and work with sales enablement to develop internal tools and external collateral.
• Plan and execute the launch of new features and releases, managing cross-functional implementation and synchronizing all teams for a successful execution of the launch.
• Develop and maintain competitive intelligence analyzing competitor's offerings to identify potential gaps, opportunities to differentiate, and contribute to CallRail's competitive intelligence.
• Act as the primary thought leader for the products and initiatives you support externally, including speaking engagements and written works.
• Own performance reporting sales, marketing, and product adoption, turning usage, conversion, and churn data into actionable insights and budget implications, and partnering cross-functionally to refine strategy and drive results beyond plan.
• Obtain insights into customers’ usage of current products, untapped opportunities and buyer personas, and identify and validate market requirements through interviews, surveys, focus groups and sales data.
• Develop strong market intelligence around AI adoption, buyer readiness, and competitive position and proactively share insights and opportunities with product, sales and leadership teams to inform strategy, investment, and forecasting decisions.

Senior Product Marketing Manager

Senior Product Marketing Manager at CallRail focused on AI-driven products. Develop go-to-market strategies and collaborate cross-functionally to drive growth and product direction.

marketing

• Manage and scale the marketing presence with our existing technology and strategic partners as well as identify and launch new partnerships.
• Establish and grow strategic partner relationships with sales and marketing counterparts.
• Drive and oversee the overall partner marketing strategy and program for technology and strategic partners.
• Develop an understanding of partners' needs and how to best position CallRail in key verticals, in partnership with our product marketing and demand generation teams.
• In collaboration with our Partnership and Marketing teams, identify key partners to participate in co-marketing campaigns in order to help grow CallRail’s market presence.
• In collaboration with our Sales teams, manage a pipeline of partner-driven and influenced referrals.
• Work with established partners to craft new approaches to building pipeline, enhance our joint value propositions and drive new sales opportunities.
• Measure the effectiveness of co-marketing campaigns, and relay KPIs to relevant stakeholders.
• Automate and optimize processes across our partner ecosystem. This includes resource distribution, partner communications, and campaign tracking.
• Work with the marketing team to integrate partners and their expertise into our go-to-market campaigns
• Become a subject matter expert on CallRail use cases for partners, and joint value props by industry.
• Oversee partner education and marketing content such as emails, webinars, presentations, and customer success stories to keep our partners up to date on product updates.
• Maintain a repository of partner sales collateral and enablement resources.

Partner Marketing Manager

Partner Marketing Manager to facilitate co-marketing programs with integration and strategic partners at CallRail. Driving marketing strategy and building partner relationships to achieve business outcomes.

people-operations

• Act as a thought partner to the VP of Talent & Culture on organizational design, workforce planning, and people strategy.
• Serve as the operational lead for People programs, ensuring seamless integration across Culture, TA, and Leadership Development initiatives.
• Serve as a trusted advisor on employee relations matters, guiding resolution in a fair, consistent, and value-driven manner.
• Equip managers to engage in constructive ongoing feedback and coaching conversations.
• Foster an environment where employees feel empowered to provide upward feedback and engage in open dialogue with management.
• Partner with Finance to manage compensation strategy, pay bands, and benefits optimization.
• Own the company’s performance review process, ensuring it promotes growth, accountability, and transparency.
• Own onboarding/offboarding, policy management, and employee records accuracy.
• Represent Talent & Culture in cross-functional leadership meetings as needed.
• Oversee HRIS, data integrity, and people analytics to support business decisions.
• Ensure compliance with federal, state, and local employment laws.
• Lead process automation and AI-driven efficiencies in HR workflows.
• Lead, coach, and develop the People Operations Manager, HR Coordinator, and Office Coordinator.

Director of People Operations

Director of People Operations at CallRail driving systems and policies for employee experience. Lead HR operations and strategy to align with company goals and culture.

software-engineer

• Build and Maintain Our Platform.
• Be a valuable part of the team.
• Communicate well.
• Be a good teammate.
• Learn.

Mobile Engineer

Mobile Engineer responsible for building and maintaining the platform for CallRail, including iOS and Android applications in a collaborative team environment.

frontend-engineer

Software Engineer – Frontend

Frontend Software Engineer building web applications for CallRail. Working on new features, team collaboration, and code quality in a hybrid environment.

CallRail

About the company

Open jobs

7 jobs found

Technical Support Manager

CallRail

Demand Generation Marketing Manager

CallRail

Senior Product Marketing Manager

CallRail

Partner Marketing Manager

CallRail

Director of People Operations

CallRail

Mobile Engineer

CallRail

Software Engineer – Frontend

CallRail