Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.

Cresta

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sales-development-rep

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

• Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach
• Write effective and compelling messaging to engage targeted accounts
• Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth
• Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta
• Partner with account executives to help generate meetings and sales pipeline
• Create and prioritize target account and contact lists
• Conduct high level conversations with executives in prospect accounts
• Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated.
• Assist with drafting sales pitches, presentations, reference material, and other documents as required

Sales Development Representative

Sales Development Representative generating leads for Cresta, an AI contact center technology company. Involves prospecting, outreach, and collaboration with sales teams.

Sales Development Representative generating qualified leads for Cresta by building pipeline through prospecting and inbound qualification. Collaborating with Sales and Marketing to drive growth.

people-operations

• Own and evolve our People & Recruiting systems ecosystem to ensure scalability, compliance, and operational excellence. (preferred experience with HiBob, Workday, Greenhouse, Ashby, Gem, etc)
• Execute employee life cycle events including onboarding, offboarding, job changes, documentation, and data changes across HR systems.
• Help refine and document standard operating procedures and service level agreements.
• Serve as the subject matter expert for HRIS architecture, integrations, workflows, and automation, with minimal supervision.
• With guidance from the People leadership team, own system enhancements, configuration changes, testing, and release management with precision.
• Drive implementation of new People technology, including requirements gathering, vendor partnership, UAT, rollout, and adoption measurement.
• Design and optimize workflow management tools to improve service delivery speed, transparency, and employee self-service.
• Build dashboards and reporting frameworks that enable leaders to make data-driven talent decisions.
• Ensure data integrity, governance, and audit readiness across all People systems.
• Work closely with the Payroll team to provide timely payroll inputs US & International locations.
• Partner cross-functionally with Payroll, Finance, IT, Legal, and Talent Acquisition on integrations and shared systems initiatives.
• Identify manual or fragmented processes and proactively design automated, scalable solutions.
• Document governance models, system architecture decisions, and operating procedures to reduce single-threaded ownership risk.
• Support global compliance and data privacy standards across Canada, the US, Europe, and other emerging regions.
• Work with Global Mobility process owners to support the mobility request from current employees and future hires across multiple geographies.
• Administer employee documents and operations on connected HR systems (such as EOR providers).

People Operations Partner

People Operations Partner responsible for enhancing HR systems at Cresta, an AI company revolutionizing customer conversations. Focused on scalability and data intelligence in a hyper-growth environment.

frontend-engineer

• Play a substantial role in the platform frontend engineering team.
• Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
• Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
• Constantly identifies product improvement opportunities and generates product improvement ideas.
• Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
• Technical ownership in a substantial part of the Cresta product and platform.
• Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity.
• Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.

Senior Frontend Software Engineer – Screen Recording

Senior Frontend Software Engineer working on screen capturing and analytics systems for Cresta's AI platform. Collaborating with product teams to enhance user experience and automate workflows.

technical-recruiter

• Drive global recruiting process for engineering and technical talent, inclusive of campus hiring up through highly experienced engineers
• Own the full cycle recruiting operation, including job promotion, sourcing, outreach, interview operations, and closing
• Deliver innovative recruitment strategies to attract diverse talent across geos
• Partner and cultivate strong relationships with key stakeholders, including the executive team and direct hiring managers
• Connect with hiring teams to understand talent profiles, share insights on the talent/market landscape, and inform sourcing strategies
• Monitor and maintain the health of our pipelines, and share timely updates with internal stakeholders
• Ensure an exceptional candidate experience through effective communication and follow-up
• Achieve hiring goals within desired timeframes while maintaining high-quality outcomes
• Continuously identify the opportunities to improve the end-to-end hiring process and execute the improvements with teams and within the system
• Develop and manage engineering event strategy to increase brand awareness and talent pipeline
• Maintain ATS database hygiene, including inbound application review, and provide regular pipeline updates
• Utilize our internal systems to deliver reporting and insights into recruitment metrics, pipeline health, and improve performance

Technical Recruiter

Global Full Stack Technical Recruiter at Cresta driving engineering talent acquisition and recruitment strategies for a hybrid workforce in Toronto.

Cresta

About the company

Open jobs

5 jobs found

Sales Development Representative

Cresta

Sales Development Representative

Cresta

People Operations Partner

Cresta

Senior Frontend Software Engineer – Screen Recording

Cresta

Technical Recruiter

Cresta