Support Wholesale Payments Sales strategy and execution at Truist by developing partnerships and preparing for client meetings. Maintain Salesforce data integrity and support onboarding processes.
About the role
- Salesforce Senior Delivery Lead managing end-to-end delivery of CRM initiatives for Boeing. Leading multiple agile teams and ensuring project success across business programs and stakeholders.
Responsibilities
- Own end-to-end delivery of Salesforce CRM initiatives across multiple agile teams, ensuring releases meet scope, quality, timeline, security, and compliance expectations
- Lead cross-team planning, sprint synchronization, and alignment of commitments during quarterly Program Increments (PI)
- Manage dependencies, sequencing, and delivery risks across Salesforce teams, enterprise IT teams, and business programs to minimize blockers and rework
- Support business-based Product Managers in go-live planning, including deployment windows, rollback strategies, and production cutover activities
- Coach and mentor Product Owners, Pod Leads, and supplier delivery leads to improve agile execution, team effectiveness, and delivery maturity
- Partner with IT Product Management on budget oversight, vendor performance, capacity planning, and resource allocation to meet delivery targets
- Remove organizational impediments and escalate risks or issues requiring program-level or executive attention with clear mitigation plans
- Translate business strategy and product priorities into a clear, executable delivery roadmap with measurable milestones
- Partner with Release Train Engineers and Pod Leads to establish and sustain agile governance, including roles, decision rights, and escalation paths
- Maintain cross-team risk, issue, and dependency tracking, driving timely mitigation and resolution
- Act as the primary delivery liaison between business-based product and solution managers and agile teams, ensuring alignment on priorities, acceptance criteria, success metrics, and trade-off decisions
- Provide clear, executive-ready communication on delivery status, risks, dependencies, and outcomes to program leadership and steering committees
- Ensure delivered solutions align with enterprise architecture, security, data, and integration standards
- Coordinate cross-team architectural decisions and sponsor technical enablers such as refactoring, platform upgrades, CI/CD improvements, and observability to reduce technical debt and long-term risk
- Embed and enforce quality gates across CI/CD pipelines, automated testing, code reviews, security scanning, and performance validation
- Define and oversee production readiness criteria, operational handover, monitoring, incident response, and post-incident reviews
- Track and improve delivery KPIs including predictability, defect trends, release stability, deployment frequency, and team velocity
- Lead regular team-level and cross-team retrospectives, converting insights into actionable improvements
- Promote a DevOps culture, automation, and data-driven decision-making across delivery teams
- Support standardization of delivery tools and processes for backlog management, CI/CD, test automation, and observability
- Create and maintain delivery playbooks, templates, and runbooks to scale consistent practices across teams
- Ensure compliance with regulatory, audit, security, and vendor risk requirements across development and deployment practices
Requirements
- 5+ years of experience in technology delivery, program delivery, or product execution roles
- 5+ years of experience leading Salesforce or enterprise SaaS delivery in agile/SAFe environments
- 5+ years of experience managing multiple agile teams, cross-team dependencies, and PI planning
- 5+ years of experience in Agile / SAFe delivery models
- 5+ years of experience with DevOps, CI/CD pipelines, automated testing, and release governance
- 5+ years of experience with stakeholder management, risk management, and executive communication
- 5+ years of experience delivering in large, matrixed, or regulated enterprise environments
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
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