BE
BenevaAdministrative Assistant
Administrative Assistant providing proactive administrative support to corporate executives. Managing schedules, organizing events, and handling confidential documentation for the company.
About the role
- Assist in overseeing the day-to-day operations of a Middle Office FX Overlay Operations team.
- Responsible for owning medium to large sized client relationships, engaging with clients daily.
- Provide technical assistance on complex matters.
- Ensure work produced meets product/service standards and exceeds quality standards.
- Drive efficiencies in the daily environment – look to deploy AI, Digital Tools and automation initiatives on a consistent basis.
- Constantly identify opportunities for workflow improvement and operational efficiency, with a goal to reduce manual touchpoints and ongoing capacity creation.
- Ensure procedures are properly documented.
- Direct, motivate and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Responsible for publication and reporting of client KPIs to clients and showcasing these results in periodic service reviews.
- Serve as escalation point of contact on various client relationships.
- Participate in quarterly and ongoing development priority planning sessions and initiatives.
- Partner with the Change team to assist in the design and deployment of change initiatives.
- Responsible for ensuring error reports are in compliance with service level agreements. Manages escalation and correction of errors.
- Provides oversight on review of exceptions, ensuring all internal, external, and regulatory procedures are followed.
- Resolve complex, escalated issues.
- Instruct, assign, direct and review the work of team members.
- Assist in preparation of performance reviews and provides ongoing feedback to staff.
Requirements
- Bachelors degree, mutual fund industry background preferred.
- 5-7 years of technical and/or supervisory experience preferred.
- Experience in FX Overlay, Fund Accounting or the mutual fund industry strongly preferred.
- Proven track record in implementing change.
- Proficiency with digital tools and foundational knowledge of AI mandatory.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- Access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Job title
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