Assistente Administrativo Operacional responsible for daily operational and administrative activities at Veolia. Supporting tasks, data control, and coordination in São Paulo, Brazil.
About the role
- Vice President managing the Middle Office FX Overlay Operations team at BNY. Overseeing operations, client relationships, and driving efficiencies with AI and digital tools.
Responsibilities
- Assist in overseeing the day-to-day operations of a Middle Office FX Overlay Operations team.
- Responsible for owning medium to large sized client relationships, engaging with clients daily.
- Provide technical assistance on complex matters.
- Ensure work produced meets product/service standards and exceeds quality standards.
- Drive efficiencies in the daily environment – look to deploy AI, Digital Tools and automation initiatives on a consistent basis.
- Constantly identify opportunities for workflow improvement and operational efficiency, with a goal to reduce manual touchpoints and ongoing capacity creation.
- Ensure procedures are properly documented.
- Direct, motivate and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Responsible for publication and reporting of client KPIs to clients and showcasing these results in periodic service reviews.
- Serve as escalation point of contact on various client relationships.
- Participate in quarterly and ongoing development priority planning sessions and initiatives.
- Partner with the Change team to assist in the design and deployment of change initiatives.
- Responsible for ensuring error reports are in compliance with service level agreements. Manages escalation and correction of errors.
- Provides oversight on review of exceptions, ensuring all internal, external, and regulatory procedures are followed.
- Resolve complex, escalated issues.
- Instruct, assign, direct and review the work of team members.
- Assist in preparation of performance reviews and provides ongoing feedback to staff.
Requirements
- Bachelors degree, mutual fund industry background preferred.
- 5-7 years of technical and/or supervisory experience preferred.
- Experience in FX Overlay, Fund Accounting or the mutual fund industry strongly preferred.
- Proven track record in implementing change.
- Proficiency with digital tools and foundational knowledge of AI mandatory.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- Access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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