Hybrid Client Experience Manager

at Bisnow

• Job title: Client Experience Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Account Delivery Manager producing high-quality custom events in the commercial real estate industry with growth opportunities. Collaborating with sales and client success teams for superior client experiences.

Responsibilities

• Lead the production of high-quality custom commercial real estate events by working with the sponsors, researching compelling content themes, recruiting top-tier speakers, and managing all speaker touchpoints from ideation to event execution.
• Host fact finders with the custom event sponsors to identify the topic and speaker pipeline.
• Source, invite and confirm the speakers for the custom events based on the outline created with the sponsors.
• Proactively identify and secure industry-leading speakers, educate them on Bisnow’s value, and ensure they are supported throughout their participation.
• Simultaneously manage multiple events and campaigns in various stages of production, maintaining exceptional organization, accuracy, and attention to detail throughout.
• Work with our Sales Executives, Client Success Managers and Event Producers to become the all-important point of contact for all event sponsors. Bisnow is a sales-driven business and this role is one that requires an individual who can work with and support the sales team in achieving shared goals, no matter how ambitious they might be!
• Flawlessly deliver each piece of inventory that a client purchases and ensure client expectations are exceeded.
• Own client preparation/sponsor experience leading up to each event: confirming sponsor attendee list, providing event set up instructions, gathering shipping details, etc.
• Own client preparation/sponsor experience leading up to each ad/content campaign: run dates, deadlines, ad specs.
• Build lasting relationships with all clients that ensure satisfaction of deliverables and foster loyalty.

Requirements

• 1–5 years of experience in live event content production, sponsorship delivery, or related client-facing roles
• Exposure to sales, events, account management, digital media, and fast paced environments
• Strong project and time management, organizational, and communication skills
• Natural relationship builder with the ability to manage C-level stakeholders
• Comfortable multitasking and thriving under pressure in a deadline-driven environment
• Highly collaborative team player with a positive, solutions-focused attitude
• Self-starter with curiosity, creativity, and a drive to improve and innovate
• Passionate about delivering exceptional experiences and creating client value
• Excellent communication skills

Benefits

• Competitive compensation structure
• Unlimited Vacation Days
• 9 paid bank Holidays
• 7 days paid sick leave
• Nest Pension Scheme
• Referral Bonus Program
• You’ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate).