Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Consultant en support client et santé financière à Beneva. Aide à la gestion des dossiers d’invalidité et améliore l'expérience client tout en réduisant les engagements financiers de l’assureur.
Responsibilities
- Evaluate the member's needs in health navigation, access to care, and financial literacy to establish an intervention plan.
- Support the member in coordinating with other products held within the group insurance plan.
- Perform a comprehensive review of selected files.
- Update medical and non-medical information as required.
- Coordinate and carry out appropriate follow-ups according to the established action plan.
- Coordinate initiatives with the internal rehabilitation team or specialized providers.
Requirements
- Bachelor's degree in health, administration, or another relevant field.
- Minimum of 3 to 5 years' experience managing long-term disability claims or in vocational rehabilitation.
- Proven ability to analyze and synthesize information and to make sound decisions.
- Proficiency with Microsoft Office suite and ability to work in a digitalized environment.
Benefits
- Competitive salary
- Defined benefit pension plan
- Group insurance for you and your family
- Flexible schedule
- Vacation time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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