Customer Service Supervisor responsible for managing customer inquiries and order processing efficiently. Leading satisfaction surveys and maintaining high service standards in a competitive market.
About the role
- Customer Service Rep managing customer inquiries and processing orders. Collaborating internally to ensure customer satisfaction and operational excellence.
Responsibilities
- Act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
- Record and process custom/special orders and coordinate with relevant teams.
- Respond promptly to escalated customer issues and ensure resolution.
- Act as first point of contact for customer queries and complaints.
- Provide advanced product/service information and support fitment inquiries.
- Follow sales and channel dynamics to provide tailored suggestions to customers.
- Build strong customer relationships and adopt customized strategies.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Participate in regional meetings and share feedback from stakeholders.
Requirements
- No specific degree required; experience in customer service preferred.
- Previous experience in customer service roles is an advantage.
- SAP knowledge.
- Basic Excel skills.
- Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems).
- Ability to navigate data and use Power BI for insights.
- Polish C1.
- English C1.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Service Representative joining CEVA Logistics to manage transportation of goods and support high volume accounts. Liaising between sales, operations, and customers for shipping inquiries and status updates.
Customer Service Representative managing transportation and customer service for freight accounts at CEVA Logistics. Responsible for tracking, communications, and data management in logistics operations.
Customer Service Specialist supporting contractors using the SafeContractor platform. Ensuring compliance and providing an exceptional customer experience in a hybrid work environment.
Licensed Insurance CSR providing advanced expertise in servicing and policy management in a growing software company. Managing escalated customer requests and acting as a knowledge resource for team members.
Customer Service Representative managing order lifecycle for DACH market in a MedTech company. Providing customer support and resolving service - related issues with a collaborative team.
Customer Service Representative managing end - to - end customer service activities for the UK and Ireland market. Handling order processing, customer inquiries, and cross - team coordination with a focus on quality service.
Coordinate and perform multiple complex functions within the Patient Access department at CT Children’s Medical Center. Seeking candidates with healthcare experience to enhance team operations.
Advanced Associate, Customer Service coordinating customer inquiries and collaborating with internal teams at Pearson VUE. Responding to client queries and ensuring positive customer outcomes.
Platform Support Specialist in Connect Platform team at CFC, enhancing digital broker experience through proactive engagement.