Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Platform Support Specialist in Connect Platform team at CFC, enhancing digital broker experience through proactive engagement.
Responsibilities
- Respond to broker enquiries in a timely and professional manner
- Deliver first-class broker service through live chat and digital channels
- Manage the platform team inbox and log submissions accurately
- Issue policies, MTAs, renewals, and other underwriting documentation
- Chase outstanding items including subjectivities and renewals
- Handle platform referrals and produce quotations within agreed service standards
- Proactively follow up new business quotations to secure opportunities
- Explain product features, benefits, coverage, and wording with confidence
- Conduct daily risk reviews of broker-generated quotes to support portfolio profitability
- Engage proactively with brokers to gather feedback on the platform
- Support general administrative and ad-hoc tasks as required
Requirements
- Strong customer service and communication skills, both written and verbal
- Excellent time management and organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Resilient, adaptable, and solutions-focused
- High attention to detail and accuracy
- Professional, positive, and proactive “can-do” attitude
- Strong sense of accountability and ownership
- Proficiency in Microsoft Office and comfort working with digital platforms
- Experience in insurance, underwriting support, or broker servicing will be well regarded (but not essential)
- **
Benefits
- **We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:****
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
- **Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.
- **Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
- **Only shortlisted candidates will be contacted.****
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.