Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.
About the role
- Technical Success Manager guiding customer engagement with Snyk's security platform. Fostering a community of experts and measuring success through data-driven insights.
Responsibilities
- Champion Customer Success at Scale: Support and execute on engaging, scheduled sessions focused on technical and business outcomes, ensuring every customer in your portfolio realizes increasing value from Snyk.
- Promote Scalable Adoption: Engage in innovative adoption programs that equip new customers to achieve their security goals quickly and efficiently.
- Cultivate a Community of Experts: Lead dynamic one-to-many engagements, including technical workshops, office hours, and best-practice webinars that foster a strong user community.
- Translate Data into Action: Analyze customer usage data to uncover trends, proactively identify risks, and trigger targeted, programmatic outreach to ensure the health and success of your portfolio.
- Build a Library of Success: Create and curate high-quality technical resources like tutorials, best practice guides, and videos that empower customers to self-serve and succeed independently.
- Be the Voice of Your Customer Portfolio: Act as a powerful internal advocate, synthesizing feedback from your customer base to influence the product roadmap and collaborate with Sales, Product, and Support to address common needs.
Requirements
- Experience: 5+ years in a customer-facing technical role like customer success, solutions engineering, or technical account management.
- A Scalable Mindset: Proven experience designing and executing one-to-many programs such as webinars, email campaigns, or workshops.
- Technical Curiosity: A genuine passion for technology and a desire to learn about AI, developer workflows, and Application Security.
- DevTools Proficiency: Working knowledge of developer tools (e.g., GitHub, Jira, Jenkins, VSCode).
- AppSec Proficiency: Understanding of SAST/DAST, SCA, SBOM, and secrets/container/IaC scanning.
- A Knack for Communication: The ability to be an effective and influential communicator (both written and verbal) with a wide range of personas.
- Exceptional Organization: Superb time-management skills with the ability to manage competing priorities in a high-volume environment.
- DevSecOps Acumen: Experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.
Benefits
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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