Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.
About the role
- Customer Success Manager responsible for B2B client relationships at DeepUp. Focusing on sustainable engagements and collaborating across teams in a hybrid work environment.
Responsibilities
- From contract signing onward, you are responsible for maintaining our B2B customer relationships — you are always driven by the mission to build long-term, sustainable customer partnerships.
- Through proactive communication with our customers, you quickly identify their wants and needs and initiate improvement measures.
- You address customer-specific inquiries about our product and help customers get the most out of our platform.
- You develop strategies to increase customer lifetime value and ensure customer expectations are not just met but exceeded.
- You work closely with Sales, Product Development, and Customer Support to deliver the best outcomes for our customers.
Requirements
- With at least 2 years of experience in Customer Success at a digital or SaaS company, you have gained valuable insights and skills to delight our customers and contribute your expertise to our team.
- You are fluent in German (C2) and have strong English skills (B2–C1).
- You have quick comprehension and adapt rapidly to new topics.
- You work in a structured and independent manner.
- Your communication skills are on point — whether in conversations or by email, you communicate clearly and confidently.
- In challenging situations you remain calm, respond flexibly with solution-oriented approaches, and act confidently.
Benefits
- You work in self-organized, collaborative teams
- An open and inclusive company culture where we value your unique input
- A work environment where your opinion matters and you can make an impact
- Collaborative working style: we work together toward goals and support each other
- Peer-to-peer learning: learn from and with each other in #TeamDeepUp
- The opportunity to be part of something big at DeepUp and contribute to a meaningful future market
- Work hybrid or fully remote — the choice is yours
- Take advantage of our company pension plan at commission-free rates — because your future matters to us!
- First day on-site in Bonn — including a team lunch and introduction to DeepUp (remote start possible)
- Joint events at our modern Bonn office focused on networking and shared enjoyment
- A cozy coffee lounge for relaxing during breaks
- Buddy program to support your onboarding
- Modern work equipment
- Enjoy 30 days of vacation plus Christmas and New Year's Eve as additional company-wide days off
Job title
Job type
Experience level
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Degree requirement
Location requirements
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